Samantha Bishop
Management
Farmers Branch,TX
Summary
Innovative high performing professional with 15 years of experience delivering high-impact managerial work in several industries, including property management, school administration, human resources, fitness, and beauty. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals. Confident in ability to thrive in a fast-paced setting and leverage skills in management, adaptability, and communication to enable success. Committed to lifelong learning and going the extra mile to contribute to continuous improvement.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Regional Property Manager
Bellaire Multifamily Management
5 2023 - Current
- Direct property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Oversee capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints. Increased occupancy by 20%.
- Monitor industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Perform diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates.
- Coach on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Manage social media accounts and other contact.
- Develop long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
- Streamline operations, implementing efficient property management software systems for tracking tenant data, financials, and maintenance requests.
- Establish strong partnerships with local government agencies, streamlining permitting processes for construction projects or zoning changes as needed.
SPC, Military Police - CID
United States Army Reserve
07.2019 - Current
- Protect lives and property on military installations by enforcing military laws and regulations
- Secure base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrol base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Foster positive public image of Military Police through routine engagement with local communities.
- Conduct thorough background checks on individuals seeking access to secure areas, enhancing overall base security levels.
- Reduce criminal activities through proactive policing measures and effective crime prevention strategies.
Executive Administrative Assistant to the CEO and Office Manager
Farmers Insurance
05.2020 - 05.2023
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Human Resources Manager/Career Services Specialist
Arkansas College of Barbering and Hair Design
04.2018 - 05.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Coordinated training programs to enhance workforce skills and promote professional growth.
- Developed strong relationships with local employers to facilitate successful job placements for students.
- Attended job fairs and visited classrooms to provide wide range of information to prospective students.
General Manager
Planet Fitness
10.2016 - 10.2018
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Drug Court Advisor/Substance Abuse Counselor
Arkansas Community Correction
01.2016 - 01.2017
- Gained and maintained knowledge of addiction treatment, including theories and practices.
- Conducted educational presentations and facilitate groups according to policy.
- Maintained 40 hours of continuing education units yearly.
- Coordinated services with other agencies and monitor program effectiveness.
- Recognized and responded to substance abuse symptoms in clients.
- Screened clients and reviewed records to analyze treatment needs and develop individualized treatment plans
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Property Manager
Sandalwood Management
12.2013 - 12.2016
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Responded to escalated resident concerns and issues and monitored resolution.
- Identified and addressed potential safety issues and liability concerns.
- Negotiated vendor contracts and presented to owners for approval.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Multi-Site Community Director
Kohner Properties
09.2009 - 12.2013
- Spearheaded sustainability initiatives within community that reduced waste output.
- Developed and implemented unique and engaging activities for residents.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Managed budgets for community programs, ensuring optimal allocation of resources for maximum impact.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
Director of Education and Financial Aid
Heritage College
1 2008 - 12.2011
- Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Enhanced overall educational quality by evaluating and refining instructional programs based on data-driven assessments.
- Proactively identified areas where additional resources were needed; secured funding through grants or reallocating existing budgets.
- Implemented rigorous academic standards while maintaining flexibility in instructional approaches to accommodate diverse student needs.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
Education
Diploma - Esthetics
Arkansas Technical School
Little Rock, AR 08.2021 - 05.2022
Bachelor of Science -
University of Arkansas At Little Rock
Little Rock, AR 08.2011 - 05.2014
Diploma -
Watson Chapel High School
Pine Bluff 01.2003 - 05.2007
Skills
Document Preparation
Administrative Leadership
Sales management
Business Planning
Asset Management
Contract Negotiation
Regulatory Compliance
Staff Training and Development
Microsoft Office
Certification
Driver's License
Assessments
- Management & leadership skills: Planning & execution, Proficient, 08/01/22
- Supervisory skills: Motivating & assessing employees, Proficient, 02/01/23
- Sales skills, Proficient, 08/01/22
- Work style: Reliability, Completed, 08/01/22
- Office manager, Proficient, 08/01/22
- Management & leadership skills: Impact & influence, Proficient, 08/01/22
- Front desk agent (hotel), Proficient, 05/01/23
- Recruiting, Proficient, 08/01/22
- Analyzing data, Proficient, 10/01/20
- HR: Compensation & benefits, Proficient, 08/01/20
- Teamwork: Interpersonal skills, Proficient, 08/01/20
- Time management skills, Proficient, 05/01/24
- Customer focus & orientation, Proficient, 08/01/22
- Administrative assistant/receptionist, Proficient, 09/01/21
- Attention to detail, Proficient, 06/01/22
- Administrative assistant/receptionist, Proficient, 08/01/22
- Basic maintenance and repair, Proficient, 08/01/22
- Retail management, Proficient, 05/01/24
- Project timeline management, Proficient, 06/01/22
- Work motivation, Proficient, 11/01/20
- Security guard skills, Proficient, 08/01/22
- Social media, Proficient, 08/01/22
- Filing & organization, Proficient, 05/01/24
- Legal skills, Proficient, 06/01/22
Timeline
Diploma - Esthetics
Arkansas Technical School
08.2021 - 05.2022
Executive Administrative Assistant to the CEO and Office Manager
Farmers Insurance
05.2020 - 05.2023
SPC, Military Police - CID
United States Army Reserve
07.2019 - Current
Human Resources Manager/Career Services Specialist
Arkansas College of Barbering and Hair Design
04.2018 - 05.2020
General Manager
Planet Fitness
10.2016 - 10.2018
Drug Court Advisor/Substance Abuse Counselor
Arkansas Community Correction
01.2016 - 01.2017
Property Manager
Sandalwood Management
12.2013 - 12.2016
Bachelor of Science -
University of Arkansas At Little Rock
08.2011 - 05.2014
Multi-Site Community Director
Kohner Properties
09.2009 - 12.2013
Diploma -
Watson Chapel High School
01.2003 - 05.2007
Regional Property Manager
Bellaire Multifamily Management
5 2023 - Current
Director of Education and Financial Aid
Heritage College
1 2008 - 12.2011
Driver's License
Certified Notary Public
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