- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I participate in a variety of outdoor recreational activities
- Swimming
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Documenting and sharing travel experiences
- Horseback Riding
- Music
- Watching Movies and TV Shows
Samantha Bishop
Assistant Manager
Louisburg,NC
Summary
Dynamic leader with proven success at Rack Room Shoes Inc., adept in customer service and inventory management. Excelled in enhancing team performance and customer satisfaction through effective coaching and strategic planning. Skilled in multitasking and fostering a collaborative environment, significantly improving operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Rack Room Shoes Inc.
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Junior Clinic Manager
Massage Envy Spa
04.2022 - 04.2023
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Enhanced patient satisfaction scores by implementing new customer service training for front desk staff.
- Enhanced operational efficiency and patient satisfaction by redesigning clinic layout for smoother patient flow.
- Enhanced team morale and reduced staff turnover by establishing comprehensive employee recognition program.
- Oversaw clinic's compliance with health and safety standards, ensuring safe environment for both patients and staff.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
- Improved patient experience by introducing patient feedback mechanism and addressing concerns promptly.
- Implemented preventive maintenance schedule for medical equipment, minimizing downtime and ensuring operational efficiency.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Collaborated with store manager to maintain daily operations.
Shift Lead Manager
Scoops On Main
06.2020 - 05.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Developed staff training programs to improve skillsets and overall team performance.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised ongoing daily production phases.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Troubleshot equipment to reduce service calls and downtime.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Education
High School Diploma -
Franklinton High School
Franklinton, NC06-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Recruiting and interviewing
- Retail operations management
- Orientation and training
- Employee performance evaluations
- Project management abilities
- Project management
- Schedule oversight
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Product and service sales
- Inventory management
- Employee engagement
- Reporting and documenting
- Team motivation techniques
- Rewards program oversight
- Closing oversight
- Customer service and satisfaction
- Teamwork and collaboration
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Active listening
- Hiring and training
- Customer relationship management
- Professional and courteous
- Scheduling and coordinating
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsPaid sick leave401k match4-day work weekQuote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Assistant Manager
Rack Room Shoes Inc.
04.2023 - Current
Junior Clinic Manager
Massage Envy Spa
04.2022 - 04.2023
Shift Lead Manager
Scoops On Main
06.2020 - 05.2022
High School Diploma -
Franklinton High School
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