Samantha B. Jordan
Port Arthur,TX
Summary
Auditing all HCV files, records and computer databases, ensuring that all clients are turning in income after investigating clients who have not turn information are bought in to discuss repayments. Processes the termination of residents.
Overview
24
24
years of professional experience
Work History
Housing Counselor II
Port Arthur Housing Authority
09.2016 - Current
- Ensure compliance with applicable HUD, LIHTC, Fair Housing, federal state and local regulations.
- Coordinates Project-Based (PBV) program and ensure HCVP compliance with PBV operations.
- Utilizes case management database tracking system to track client information and outcomes.
- Communicates with landlords and Property Managers to ensure opportunities for mobility, verifying the units in opportunity areas are available for participants.
- Conducts mobility counseling with residents.
- Conducts HCV casework operation at main office, site-based, and strategic locations.
- Overseas and review HCVP waiting list and resolve discrepancies and errors.
- Provides intake, case management and planning, coordination, and delivery of services that support the HCV program.
- Interviews HCV participants, verifies information, and certifies and calculate rent for potential and current participants in accordance with HUD regulations.
- Establishes and maintains contact with community social services agencies.
- Composes and mail letters notifying participants of income updates, and other forms as needed.
- Determines need for interim rent changes and completes requires processing procedures. Briefs participants on rent adjustments.
- Follows up on inconclusive files and completes required processing procedures.
- Conducts rectifications when residents move and verifies related documentation.
- Inspects properties to determine if potential conform to HQS rules and standards and conducts move-out inspections.
- Collects damage claims, back-rent, and cancels certificate and voucher holders.
- Provides counseling and mediation services in resolving resident/owner problems.
- Conduct tenant group briefings.
- Other duties I am currently assigned are as follows.
- Compliance review of Lake View Palms new admission potential participants.
- Facilitate Park Central bi-weekly conference calls.
- Assist the Affordable Housing Director with coordinating the Resident Advisory Board meetings.
- Print and copy all Park Central and Edison Square applications and income.
- Improved client financial literacy by conducting comprehensive budget and credit counseling sessions.
HOUSING COUNSELOR
PORT ARTHUR HOUSING AUTHORITY
09.2010 - 09.2016
- Interviews potential HCV participants, verifies information, and certifies and calculate rent for potential and current participants in accordance with HUD regulations.
- Establishes and maintains contact with community social services agencies.
- Composes and mail letters notifying participants of income updates, and other forms as needed.
- Determines need for interim rent changes and completes requires processing procedures. Briefs participants on rent adjustments.
- Follows up on inconclusive files and completes required processing procedure
- Conducts rectifications when residents move and verifies related documentation.
- Establishes and collect repayments agreements; terminates assistance according to Authority policies.
- Provides counseling and mediation services in resolving resident/owner problems.
- Conduct tenant group briefings.
- Assist with performing inspections of PAHA units and properties as needed.
- Assist other Housing Counselors as needed.
- Perform other duties as assigned.
Intake Case Manager
Port Arthur Housing Authority
03.2010 - 09.2010
- The position implements the complete leasing cycle under the Housing Authority's Housing Choice Voucher Program.
- Performs a variety of tasks related to the HCV/Section 8 leasing program.
- Provide total case management from intake of participants.
- Schedule and conduct interims.
- Conduct moving briefings and issue vouchers.
- Generate HAP contracts and track contracts.
- Enforce family obligations, determine recommendations for program terminations.
- Maintain files for each participant in their caseload.
- Perform case management administrative duties.
- Return all phone calls and maintain phone log.
- Performs other job-related duties as assigned.
DHAP Counselor
Port Arthur Housing Authority
10.2008 - 03.2010
- The duties of this position includes a wide range of activities related to determining and documenting participant eligibility, income, rent and contractual relationships with owners in support of DHAP program operations.
- I also perform admissions, re-certifications, interim adjustments, rent increases and deal with both participants and landlords problems.
Housing Clerk
Port Arthur Housing Authority
07.2008 - 10.2008
- As the housing clerk my duties were filing, answering the phone, verifying information such as TANF, employment, childcare, education, veteran's benefits and social security.
- I also held briefings were I assisted the housing counselor with gathering information from clients on a yearly basis.
TECH.SERV.REPRES
US UNWIRED INC
10.1999 - 06.2007
- My duties during the seven years employed were Operations Coordinator which is third key, handling money, receiving and stocking equipment.
- Customer service representative meeting, greeting, assisting with bills and also cashiering.
- Technical service representative strong computer skills, ability to multi task, repairing cell phones, answering the phone, managing inventory, conducting weekly and monthly inventory counts ordering stock for the store, making schedules, diagnoses mechanical, hardware, software and system failures.
- Performing inventory management.
- Determine most cost-effective repair/resolution to minimize customer down time.
- Skilled at working independently and collaboratively in a team environment.
Education
2 Years College - PRE PHARMACY
Lamar University
Port Arthur, Texas01.1996
High School Diploma -
Abraham Lincoln High School
Port Arthur, Texas05.1993
Technical Or Vocational School - Office Administration
Stilwell Technical Center
Port Arthur05.1993
Skills
Typing Speed 40 Words per Minute
Email Software (Outlook, Thunderbird, etc)
Personal Computers
Spreadsheet Software (Calc, Excel, etc)
Word Processing Software (Word, WordPerfect, etc)
Microsoft Outlook, Excel, Microsoft Word, Printer, Fax
Timeline
Housing Counselor II
Port Arthur Housing Authority
09.2016 - Current
HOUSING COUNSELOR
PORT ARTHUR HOUSING AUTHORITY
09.2010 - 09.2016
Intake Case Manager
Port Arthur Housing Authority
03.2010 - 09.2010
DHAP Counselor
Port Arthur Housing Authority
10.2008 - 03.2010
Housing Clerk
Port Arthur Housing Authority
07.2008 - 10.2008
TECH.SERV.REPRES
US UNWIRED INC
10.1999 - 06.2007
2 Years College - PRE PHARMACY
Lamar University
High School Diploma -
Abraham Lincoln High School
Technical Or Vocational School - Office Administration
Stilwell Technical Center
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