Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Blovet

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Advisor II, Sales

Concentrix
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Personal Assistant

Red Five Creative
08.2022 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and attended meetings and compiled related documents and reports.

Lead Resource Center

Ideal Image
10.2022 - 05.2023
  • Assisted customers with inquiries, questions, and complaints via phone, email, and text.
  • Resolved customer issues in a timely and professional manner, ensuring customer satisfaction.
  • Maintained accurate records of customer interaction and transactions.
  • Keep a clean and distraction free workspace to work remotely.
  • Meet a daily requirement of metrics for phone, texts, and emails.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Studio Coordinator

Waxing The City
03.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.


Front Desk Receptionist

Charisma Salon And Day Spa
02.2019 - 02.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Monitored office supplies by checking inventory and placing orders.
  • Prepared weekly employee work schedules for team members.

Shift Leader

Marvins Marvelous Mechanical Museum
04.2016 - 03.2019
  • Manage daily operations of the store, including customer service, inventory management,and cash handling
  • Train and supervise staff members, providing guidance and support to ensure excellentcustomer service and a positive work environment
  • Resolve customer complaints and issues in a timely and professional manner
  • Maintain accurate records of sales and inventory

Education

High School Diploma -

Harrison High School
Farmington Hills, MI
06.2017

Skills

  • Able to work under high-pressure situations
  • Eager to learn
  • Able to multitask
  • Friendly and understanding with customers
  • Able to step up and take the leadership role if needed
  • 7 years of customer service
  • Active Communication
  • Staff Training
  • Microsoft Excel

Timeline

Advisor II, Sales

Concentrix
08.2023 - Current

Lead Resource Center

Ideal Image
10.2022 - 05.2023

Personal Assistant

Red Five Creative
08.2022 - Current

Studio Coordinator

Waxing The City
03.2022 - 08.2022

Front Desk Receptionist

Charisma Salon And Day Spa
02.2019 - 02.2022

Shift Leader

Marvins Marvelous Mechanical Museum
04.2016 - 03.2019

High School Diploma -

Harrison High School

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Samantha Blovet