Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Bond

Beulaville,NC

Summary

Accomplished business leader with a proven track record at Bonds General Store, enhancing customer satisfaction and streamlining operations. Expert in financial management and client service, fostering strong relationships and leading high-performing teams. Skilled in project management and employee development, driving business growth and operational efficiency. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than four years of experience. Highly effective and comfortable working with people at all levels in organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Owner

Bonds General Store
01.2022 - 06.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Office Administrator

ECU Health And Rehab
09.2023 - 02.2024
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Billing Specialist

Southern Pharmacy
01.2014 - 07.2016
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Education

No Degree - RN

James Sprint Community Collage
Kenansville, NC

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Staff Management
  • Team Oversight
  • Financial Management
  • Staff hiring
  • Business Development
  • Negotiation
  • Consulting
  • Sales Leadership
  • Employee Development

Timeline

Office Administrator

ECU Health And Rehab
09.2023 - 02.2024

Owner

Bonds General Store
01.2022 - 06.2024

Billing Specialist

Southern Pharmacy
01.2014 - 07.2016

No Degree - RN

James Sprint Community Collage

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Samantha Bond