Samantha BORER
North Branford,CT
Summary
Forward-thinking Operations Specialist bringing 11 years of expertise in Federal Investigations for public sector operations. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office Suite.
Overview
13
13
years of professional experience
Work History
Staff Operations Specialist/Tactical Specialist
FBI
New Haven, Connecticut
11.2010 - Current
- Researches and Evaluates techniques and procedures to identify, analyze, and assemble pertinent facts into finished intelligence reports.
- Utilizes Microsoft computer systems to receive and provide information using databases and sources.
- Conducts data collection and applies inductive and deductive reasoning techniques and skills into relevant research.
- Experienced in manipulating and exploiting data systems to gather information, analyze, and report findings to consumers, management, and directors.
- Provides proactive analytical review of data to identify patterns and trends.
- Analyzes large data sets of information and determines value to key stakeholders.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Evaluated performance and policies against metrics.
- Used open source intelligence, USIC intelligence reports, and analytical processes to model data and forecast trends.
- Identified objectives of the FBI by analyzing feedback, observing consumers and conduction threat team meetings.
- Developed and deepened relationships with consumers, vendors and internal stakeholders.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Supports a team of 10 Special Agents and Task Force officers, providing critical intelligence for investigative case progression.
- Mentors junior and aspiring Staff Operations Specialist in policies, procedures, and best practices to improve overall operations.
Pharmacy Technician
Cardinal Health
New Haven, CT
10.2009 - 11.2010
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Counted and labeled prescriptions with correct item and quantity.
- Managed over 200 prescription transactions daily.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Counted, measured and compounded medications following standard procedures.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Reviewed and verified customer information and insurance provider information.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Restocked automated medication dispensing equipment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Master of Science - Psychology
University of Phoenix
Virtual05.2012
Bachelor of Science - Criminal Justice
University of Phoenix
Virtual05.2010
Skills
- Situational Awareness
- Report Analysis
- Improvement Plan Knowledge
- Business Correspondence
- Program Evaluation
- Resource Planning and Scheduling
- Briefings and Debriefings
- Advanced Excel Spreadsheet Functions
- Strategic Planning
- Law Enforcement
- Reading Comprehension
- Crisis Response
Additional Information
TS/SCI Clearance
Timeline
Staff Operations Specialist/Tactical Specialist
FBI
11.2010 - Current
Pharmacy Technician
Cardinal Health
10.2009 - 11.2010
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix
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