Samantha Borges
Rohnert Park
Summary
Achieved high customer satisfaction through effective management of office operations and customer interactions. Fostered a collaborative team culture that enhanced service delivery. Maintained reliable and adaptable communication and organizational practices to streamline workflows.
Achieved enhanced customer satisfaction through streamlined office operations. Improved efficiency and service quality by managing a high-performing customer service team and implementing effective processes. Fostered a culture of strong problem-solving and communication skills within the team.
Achieved high levels of customer satisfaction by implementing effective conflict resolution strategies. Enhanced team performance through targeted process improvements. Cultivated a reliable and communicative environment that promoted strategic problem-solving.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
customer service office supervisor
Ashley homestores
06.2021 - Current
- Managed incoming calls and directed inquiries to appropriate departments. Assisted in maintaining organized communication flow within the office. Supported team members by providing timely information and updates.
- Assisted in typing documents and reports for team projects. Supported colleagues by maintaining organized files and records. Contributed to efficient communication through accurate data entry.
- Utilized Microsoft Word and Excel to assist in document creation and data management. Supported team members in organizing information and maintaining project timelines. Contributed to the preparation of reports and presentations using software tools.
- Executed filing and scanning of paperwork to ensure organized documentation.
- Processed cash check deposits with accuracy and efficiency.
- Assisted in managing email communications to support team collaboration. Coordinated responses to inquiries to enhance customer satisfaction. Organized email campaigns to promote company initiatives.
- Coordinated schedules for team meetings and project deadlines. Assisted in organizing resources to support project timelines. Supported team members in managing their calendars effectively.
- Assisted in managing inventory levels to support operational needs. Contributed to inventory audits to ensure accuracy and compliance. Supported team efforts in maintaining organized storage areas.
- Assisted teams in utilizing Salesforce for effective customer relationship management. Supported data entry and maintenance to ensure accurate records. Helped troubleshoot user issues to enhance system functionality.
- Managed procurement of office supplies to ensure operational efficiency.
Sales Manager
Ashley Furniture Homestore
2021 - Current
- Led sales team to exceed quarterly targets through strategic planning and effective training programs.
- Developed and implemented promotional strategies to enhance customer engagement and drive revenue growth.
- Analyzed market trends to refine product offerings and improve competitive positioning within the furniture industry.
- Cultivated strong relationships with key clients, resulting in increased customer loyalty and repeat business.
- Streamlined sales processes by introducing CRM tools, enhancing tracking of customer interactions and sales performance.
- Monitored inventory levels closely, coordinating with supply chain teams to ensure optimal stock availability for high-demand items.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
cage cashier
Parkwest casino sonoma
01.2018 - 01.2020
- Managed email communications to ensure timely responses and effective information dissemination.
- Managed incoming calls and directed them to appropriate departments.
- Assisted in processing deposits accurately and efficiently. Supported team members in maintaining organized financial records. Contributed to timely completion of deposit transactions.
- Managed cash and credit card transactions efficiently.
- Utilized Microsoft Word and Excel to create documents and spreadsheets. Supported team members in data entry and formatting tasks. Assisted in organizing files for easy access.
Education
Child Development and Business
Santa Rosa Junior College
Santa Rosa, CA12.2025
Skills
- Assisted team by taking on additional shifts and extending hours when needed Maintained punctuality for all scheduled shifts
- Demonstrated exceptional multitasking abilities while managing full-time parenting responsibilities
- Demonstrated initiative by consistently meeting deadlines for task completion
- Demonstrated self-motivation by effectively managing tasks independently
- Cultivated customer service expertise through daily interactions with diverse clientele
- Executed effective task prioritization strategies to enhance workflow efficiency
- Demonstrated proficiency in keyboarding at a speed of 50 words per minute
- Demonstrated expertise in Microsoft Word functionalities and features
- Demonstrated proficiency in writing, editing, and proofreading letters, memos, and emails
Certification
- Associate Teacher Certificate & Teacher Achievement Certificate
- Administrative Clerk Certificate
- Bookkeeper Assistant Certificate
Timeline
customer service office supervisor
Ashley homestores
06.2021 - Current
cage cashier
Parkwest casino sonoma
01.2018 - 01.2020
Child Development and Business
Santa Rosa Junior College
Sales Manager
Ashley Furniture Homestore
2021 - Current