Samantha Borges
Rohnert Park
Summary
Customer Service Leader experienced in enhancing customer satisfaction through effective office operations and high-performing team management. Achieved improvements in service quality and team performance by implementing strategic processes and fostering a collaborative culture. Focused on driving customer engagement and loyalty through targeted promotional strategies and efficient use of CRM tools.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Manager
Ashley Furniture Homestore
Rohnert Park
11.2024 - Current
- Led sales team to exceed quarterly targets through strategic planning and effective training programs.
- Drove revenue growth by developing and implementing targeted sales strategies aligned with market needs.
- Cultivated strong relationships with key clients, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Led sales team through motivational coaching and performance incentives, fostering a high-achievement culture.
- Streamlined sales processes by introducing CRM tools, enhancing tracking of customer interactions and sales performance.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Organized regular sales meetings to review performance, share best practices, and establish clear targets for ongoing success.
- Developed and implemented promotional strategies to enhance customer engagement and drive revenue growth.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Analyzed market trends to refine product offerings and improve competitive positioning within the furniture industry.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Directed showroom sales teams across home furnishings departments.
customer service office supervisor
Ashley homestores
06.2021 - Current
- Managed email communications to support team collaboration and coordinated responses to inquiries, enhancing customer satisfaction and engagement through organized email campaigns promoting company initiatives.
- Managed incoming calls and directed inquiries to appropriate departments. Assisted in maintaining organized communication flow within the office. Supported team members by providing timely information and updates.
- Scheduled team meetings and project deadlines for team meetings and project deadlines. Assisted in organizing resources to support project timelines. Supported team members in managing their calendars effectively.
- Supported teams in utilizing Salesforce for customer relationship management, ensuring accurate records through data entry and maintenance, and troubleshooting user issues to improve system functionality.
- Utilized Microsoft Word and Excel for document creation and data management. Supported team members in organizing information and maintaining project timelines, contributing to timely report and presentation preparation.
- Managed procurement of office supplies to ensure operational efficiency.
- Assisted in managing inventory levels to support operational needs. Contributed to inventory audits to ensure accuracy and compliance. Supported team efforts in maintaining organized storage areas.
cage cashier
Parkwest casino sonoma
01.2018 - 01.2020
- Managed cash and credit card transactions, ensuring accuracy and adherence to established procedures.
- Directed incoming calls to appropriate departments, ensuring efficient communication and response times.
- Processed deposits accurately while maintaining organized financial records, contributing to timely transaction completion.
- Processed cash and credit card transactions at point of sale, ensuring accuracy and speed.
- Utilized Microsoft Word and Excel to create documents and spreadsheets. Supported team members in data entry and formatting tasks. Assisted in organizing files for easy access.
Education
Child Development and Business
Santa Rosa Junior College
Santa Rosa, CASkills
- Sales forecasting
- Demonstrated expertise in Microsoft Word functionalities and features
- Executed effective task prioritization strategies to enhance workflow efficiency
- Demonstrated initiative by consistently meeting deadlines for task completion
- Demonstrated self-motivation by effectively managing tasks independently
- Cultivated customer service expertise through daily interactions with diverse clientele
- Team support
- Multitasking skills
- Demonstrated proficiency in keyboarding at a speed of 50 words per minute
- Writing and editing
Certification
- Associate Teacher Certificate & Teacher Achievement Certificate
- Administrative Clerk Certificate
- Bookkeeper Assistant Certificate
Timeline
Sales Manager
Ashley Furniture Homestore
11.2024 - Current
customer service office supervisor
Ashley homestores
06.2021 - Current
cage cashier
Parkwest casino sonoma
01.2018 - 01.2020
Child Development and Business
Santa Rosa Junior College