Samantha Bowles

Transitioned to another Highgate hotel.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee evaluations, and contract details.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Formulated policies and procedures to streamline operations.

• Managed budget implementations, employee reviews, training, schedules and payroll.
• Received superior customer service satisfaction scores for 2019 into 2020. Hotel was in the top 20% of Fairfield Inn's.
• Took over Sales for the hotel. Set up new Direct Bills, booked groups and handled all Accounts Receivable for the hotel.

• Handled all training, schedules, AR, payroll and billing for the hotel.
• Trained new Managers being brought in to our properties on Marriott and company policies.
• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
• Supported regulatory compliance by overseeing all audits to verify protocol adherence.

• Maximized productivity and management systems by establishing specific goals and managing operations.
• Oversaw day-to-day operations, including supervising a team of 20 plus employees.
• Handled all AR, schedules, billing and training.
• Worked my way up through the Company, started with Equis in 2011.