Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samantha Boyd

Mount Sinai,NY

Summary

Driven and compassionate individual with a track record of enhancing system efficiency and customer satisfaction at the International Union of Operating Engineers as well as my position as a manager and lead server for 10+ years. Skilled in technical and hands on work and exceptional customer service and management skills. Achieved significant knowledge in operational performance and tenant comfort, as well as customer service satisfaction and exceptional people and communication skills, leveraging strong problem-solving and teamwork abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Engineer

International Union of Operating Engineers
05.2023 - Current

•Responsible for operation, maintenance, renovation, and repair of the Heating, Ventilation, and Air Conditioning and all other mechanical systems

in a 24/7 building.

• Taking daily and nightly calls and requests from tenants to ensure human comfort by making adjustments to temperatures, repairing any out of service equipment, plumbing, or HVAC system, and maintaining and following through with any other requests made for tenant spaces.

• Daily and nightly checks and preventative maintenance measures taken to ensure proper function of critical equipment, machinery, and operation of our chiller plant.

•Use team efforts and engineering strategies to ensure exceptional function of the building while considering energy usage and emissions of the building.

Server

Greek Island Diner
12.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Helper Electrician

Arelco Electrical Contracting
06.2021 - 01.2023
  • Improved electrical system performance by troubleshooting and repairing faulty wiring in residential and commercial settings.
  • Ensured safety compliance by conducting regular inspections of electrical systems and equipment, identifying potential hazards.
  • Assisted in the installation of new electrical systems for clients, resulting in increased customer satisfaction and repeat business.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints.

Restaurant Manager, Lead Server

Cafe Gia Ristorante
01.2017 - 10.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Maintained and took great precaution in ensuring proper food handling and customer service at all times.

Education

Associate Degree In Liberal Arts - General Studies

Suffolk County Community College
Selden, NY
06.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Electrical Maintenance
  • Blueprint Interpretation
  • HVAC Controls
  • Health Code Compliance
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Attention to Detail
  • Relationship Building
  • Decision-Making

Certification

FDNY certified in the following A-35, F-01, F-60, P-98, S-12, and S-13.

HIPAA certified by American Health Training Association

OSHA-10

Timeline

Engineer

International Union of Operating Engineers
05.2023 - Current

Server

Greek Island Diner
12.2022 - 05.2023

Helper Electrician

Arelco Electrical Contracting
06.2021 - 01.2023

Restaurant Manager, Lead Server

Cafe Gia Ristorante
01.2017 - 10.2022

Associate Degree In Liberal Arts - General Studies

Suffolk County Community College

FDNY certified in the following A-35, F-01, F-60, P-98, S-12, and S-13.

Samantha Boyd