Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Bradford

Crosby,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

16
16
years of professional experience

Work History

Customer Service Associate

Walmart
03.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Solved problems with products and services by providing customers with technical support.

Packing and Shipping Clerk

Amazon
11.2020 - 03.2021
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Executed month-end inventory counts to identify discrepancies.
  • Used [Software]to prepare bills of lading and shipping documents.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.

Quality Manager

FormTex Plastics Corporation
01.2008 - 11.2019
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
06.2025

Skills

  • Problem Solving Skills
  • Customer Service
  • Sales Report Generation
  • Invoice Preparation and Processing
  • Safe Work Practices
  • Database Maintenance
  • Goal Attainment
  • Knowledge of Auditing Systems
  • Train Staff
  • Statistical Analysis

Timeline

Customer Service Associate

Walmart
03.2021 - Current

Packing and Shipping Clerk

Amazon
11.2020 - 03.2021

Quality Manager

FormTex Plastics Corporation
01.2008 - 11.2019

Bachelor of Science - Business Administration

Southern New Hampshire University
Samantha Bradford