Samantha Bradley
Phoenix,AZ
Summary
Proven Administrative and Legal Assistant with a track record of enhancing office efficiency and client satisfaction at Grossman & Grossman Ltd. Expert in data entry and customer service, I streamlined record-keeping processes and significantly improved communication channels. Skilled in Microsoft Office Suite and adept at critical thinking, I consistently deliver results beyond expectations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Grossman & Grossman Ltd
08.2016 - Current
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems. I maintained our online record system, used JavaScript to create documents, and giving access to employees.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information. Handled all audits from insurance companies and Department of Human Services.
- Worked on credentialing of all employees and offices necessary for billing.
- Billed all services from all employees
Legal Assistant
Nelson Story Nelson PC
04.2006 - 07.2016
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ12.2000
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- File Organization
- Computer Proficiency
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Microsoft Office Suite
Timeline
Administrative Assistant
Grossman & Grossman Ltd
08.2016 - Current
Legal Assistant
Nelson Story Nelson PC
04.2006 - 07.2016
Bachelor of Arts - Psychology
Arizona State University
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