Samantha Brager
Nottingham
Summary
Collaborative individual that partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Goal-driven and eager to make meaningful changes and lasting impressions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Benefits Assistant
Blue Harbor Benefits
04.2025 - 11.2025
- Assisted clients with health, dental, vision, life, and ancillary coverage inquiries, providing clear explanations of benefits, eligibility, and enrollment processes.
- Processed new enrollments, terminations, and mid-year changes while ensuring compliance with carrier and regulatory requirements.
- Resolved client issues related to billing, claims, and coverage discrepancies through proactive communication with carriers and TPAs.
- Utilized CareFirst Hub, Kelly Benefits Hub, Amwins, CRC Benefits Hub, and AgencyBloc to manage client accounts, process enrollments, track renewals, and update policy records with a high degree of accuracy.
- Designed professional marketing materials—including flyers, one-pagers, and benefit summaries—using Canva to support client education and new business development.
- Developed and distributed the firm’s monthly email newsletter, coordinating content and ensuring delivery to the client base.
- Observed strict procedures to maintain data and plan participant confidentiality.
Access Specialist I
MedStar Health
09.2023 - 03.2025
- Answered phone calls and messages for over 30 physicians and 8 medical facilities, scheduling appointments, and handling patient inquiries.
- Served as main point-of-contact for patients when calling to make appointments, refill medications, and ask questions at their primary care provider's office.
- Scheduled appointments for urgent and non-urgent matters while following protocols for specific primary care offices. Interacted with 80+ patients daily in a call-center setting.
- Worked with a team of 10+ individuals to maintain an efficient and goal-driven environment.
- Collaborated closely with several different clinical staff members to ensure that patient's needs were met and exceeded.
- Trained new team members on computer systems, customer service etiquette, and correct policies and procedures.
- Provided support for multiple other teams when assistance was needed to lower call volume.
Administrative Assistant
SINAI HOSPITAL OF BALTIMORE
06.2023 - 09.2023
- Handled interactions between patients and Care Management staff.
- Responsible for scheduling appointments, meetings, and in-services comprised of more than 50 people.
- Responsible for processing invoices costing upwards of $100,000+ on a daily basis.
- Served as main point-of-contact for patients, insurance companies, family members, and the public when inquiring about Care Management.
- Ensured that patient's concerns and questions were met and exceeded by utilizing customer service skills.
- Maintained inventory of office supplies and placed orders.
Patient Experience and Volunteer Services Intern
UMMS St. Joseph Hospital
01.2023 - 05.2023
- Intern focused on patient experience on inpatient floors and emergency room, as well as volunteer training and onboarding services.
- Utilized organizational and fundamental skills to help aid in resolution of patient's problems relating to experience during stay at the institution.
- Trained volunteers to be able to effectively and correctly perform expected duties that pertain to their volunteer criteria.
- Assisted in presenting educational seminars to employees about the hospitals Mission, Vision, and Value statements, proper customer services values, and more.
- Created program to assist in recruiting and retaining volunteers which was viewed by over 15,000 individuals in a four month span.
- Helped create and establish job listings for future Patient Experience positions.
Server and Front Of House Lead
Sol Oaxaca Cocina Mexicana
04.2022 - 05.2023
- Assisted servers and other support staff with tasks ranging from plating food to dinner service.
- Handled 100+ customer interactions each dinner shift.
- Ensured guests received the best care and had wonderful experiences while dining.
- Mediated and resolved issues relating to quality and experience with patrons.
- Trained new employees on POS systems, basic serving skills, restaurant layout, and menu items professionally and effectively.
- Managed parties of 20+ frequently with expert service and care.
- Handled guest checks, cash and card payments, and nightly payouts for other servers daily.
- Keyholder that worked several closing shifts a week, ensuring restaurant was reset and cleaned for the next day of business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bookkeeper
Weis Markets
09.2020 - 06.2022
- Responsible for accounts payable and accounts receivable for entire store.
- Handled deposits and cash totaling over $10,000 daily. Managed replenishment of ATM, self-scan machines, register tills, and lottery machine daily.
- Completed daily reports accurately and in a timely manner.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Customer Service Representative - Front End Team Lead
Weis Markets
04.2020 - 06.2022
- Handled interactions with over 100 customers a day.
- Oversaw the functions of the front end of supermarket.
- Ensured employees were staying on task when completing their assigned jobs.
- Managed online grocery orders, as well as all age-restricted purchases while behind the desk.
- Assisted in creating the schedule for employees and assigning jobs to each team member.
- During COVID-19, ensured that the front end was being cleaned and sanitized according to the CDC, state, and store's own policies.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
Education
Master of Business Administration - MBA - Business Administration and Management, General
LSU Shreveport
05.2025
Bachelor of Science - BS - Health/Health Care Administration/Management
Towson University
05.2023
High School Diploma - General Studies
Mercy High School - Baltimore
01.2019
Skills
- Customer service background
- Team leadership
- Teamwork and collaboration
- Interpersonal and client communications
- Innovation and creativity
- Microsoft office suite proficiency
- Data entry
Certification
Implicit Bias Training
Languages
English (Native or Bilingual)
Timeline
Benefits Assistant
Blue Harbor Benefits
04.2025 - 11.2025
Access Specialist I
MedStar Health
09.2023 - 03.2025
Administrative Assistant
SINAI HOSPITAL OF BALTIMORE
06.2023 - 09.2023
Patient Experience and Volunteer Services Intern
UMMS St. Joseph Hospital
01.2023 - 05.2023
Server and Front Of House Lead
Sol Oaxaca Cocina Mexicana
04.2022 - 05.2023
Bookkeeper
Weis Markets
09.2020 - 06.2022
Customer Service Representative - Front End Team Lead
Weis Markets
04.2020 - 06.2022
Bachelor of Science - BS - Health/Health Care Administration/Management
Towson University
High School Diploma - General Studies
Mercy High School - Baltimore
Master of Business Administration - MBA - Business Administration and Management, General
LSU Shreveport
Contact
- 9525 Hickory Falls Way
- Nottingham MD, 21236
- 410-375-2028 (Mobile)
- Samanthabrager@yahoo.com
- Www.linkedin.com/in/samantha-brager (LinkedIn)
Induction into Sigma Iota Epsilon Honorary Management Fraternity
Inducted into the Honorary Management Fraternity, Sigma Iota Epsilon, for outstanding coursework and GPA during my tenure at Louisiana State University Shreveport.