Samantha Braman
Staunton,IL
Summary
Dynamic professional with a positive demeanor and a team player attitude, skilled in enhancing customer experiences at Ageless Fitness. Proven track record in managing operations and enforcing policies, leading to improved member engagement and satisfaction. Proficient in inventory management and administrative tasks, ensuring seamless facility operations.
Overview
12
12
years of professional experience
Work History
Fitness Center Attendant
Ageless Fitness
Staunton, IL
09.2024 - Current
- Enhanced member experience by providing exceptional customer service and maintaining a clean, welcoming fitness center environment.
- Managed inventory of gym supplies, ensuring adequate stock levels for uninterrupted operations while minimizing waste.
- Handled administrative tasks such as membership management, billing inquiries, and scheduling appointments efficiently to optimize workflow within the facility.
- Facilitated smooth transitions between group classes by setting up necessary equipment promptly while maintaining a clean environment.
- Monitored fitness equipment usage to ensure safety and proper functioning, leading to fewer accidents and malfunctions.
- Supported marketing efforts by creating visually appealing displays highlighting membership benefits and current promotions within the facility.
- Maintained accurate records of member attendance, equipment maintenance, and incident reports to provide valuable insights for facility improvements.
- Contributed ideas for special events or themed workout sessions to keep members engaged and excited about their fitness journey.
Manager of Operations
Little Italys Pizzeria
Staunton, IL
09.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Sales Manager's Assistant
AT&T
Litchfield, IL
01.2013 - 07.2016
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Staunton Highschool
Staunton, IL05.2007
Skills
- Team player attitude
- Positive demeanor
- Policy enforcement
Timeline
Fitness Center Attendant
Ageless Fitness
09.2024 - Current
Manager of Operations
Little Italys Pizzeria
09.2024 - Current
Sales Manager's Assistant
AT&T
01.2013 - 07.2016
High School Diploma -
Staunton Highschool