Samantha Brandley
Maryville,TN
Summary
Dynamic professional seeking a full-time role that presents meaningful challenges while leveraging strong interpersonal skills, effective time management, and adept problem-solving abilities. Proven analytical and communication strengths, along with a collaborative spirit, facilitate quick adaptation to new environments and team dynamics. Committed to contributing to team success and fostering personal growth through continuous learning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
US Tanx LLC
Maryville, TN
11.2019 - Current
- Streamlined processing of client facility reports and invoices, maintaining weekly transaction averages between $8,000 and $20,000.
- Managed inventory levels to support operational efficiency and ensure fleet availability, averaging $8,000 to $15,000 monthly.
- Directed multi-state client account operations across 16 states, ensuring adherence to federal environmental compliance standards for underground storage tank systems.
- Facilitated timely coordination of response team to address emergency requests, ensuring minimal disruption to facility operations.
- Managed a variable team composition, ensuring an average of two rotating members to support ongoing project demands.
- Oversaw logistics and ensured accurate scope of work verification for diverse client account requests, regardless of facility location.
- Implemented process improvements that increased operational efficiency across account management functions where they did not originally exist including inventory management and fleet management.
Waitress, Day Prep/Cook
Aubrey’s
Maryville, TN
01.2018 - 03.2020
- Managed order accuracy and timely delivery of food and beverages.
- Facilitated maintenance of company quality standards in high-volume operations through effective teamwork with servers and kitchen personnel.
- Trained new staff on menu items, service protocols, and cash handling procedures.
- Participated in cross-training initiatives within kitchen operations, focusing on cold prep to broaden skill set and operational versatility.
- Managed preparation of cold foods, focusing on salad mixes, slaw, and other menu items, to meet the demands of a high-capacity establishment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Bartender/ Waitress
Nick's Restaurant
Cookeville, TN
04.2016 - 12.2017
- Streamlined execution of multiple tasks simultaneously utilizing a handwritten point-of-sale system.
- Facilitated order management by accurately preparing slips for kitchen staff in a high-capacity banquet setting.
- Collaborated with team of servers to optimize event operations.
- Ensured cleanliness and organization of work area to enhance operational efficiency and service quality.
- Performed thorough quality checks to uphold service standards prior to guest delivery.
Administrative Assistant Office Manager
Advanced Propane Inc.
Cookeville, TN
07.2015 - 12.2017
- Analyzed consumer data through thorough audits to reveal $20,000 in unpaid services, driving operational improvements.
- Facilitated strategic initiatives to enhance branch growth, resulting in a customer increase from 280 to 800+.
- Oversaw front desk management and customer service initiatives and led bookkeeping efforts to ensure financial accuracy and compliance.
- Fostered positive customer relationships to drive service excellence.
- Implemented systematic changes to office operations, resulting in improved efficiency.
- Coordinated consumer-to-business money transfer processes to ensure timely and accurate transactions.
- Supported management in organizing weekly operations, prioritizing safety standards and effective communication across the business.
Education
Bachelor of Science - Business Management
Tennessee Technological University
Cookeville, TN12-2014
Skills
- Financial account oversight
- Project coordination
- Skilled in Microsoft systems and applications
- Proficient in Adobe Systems
- ALOHA (POS System): Suburban Software Systems
- Strategic planning
- Teamwork and collaboration
- Account management
- Issue resolution
- Team Training
- Client relations
- Documentation and reporting
- Customer service
Certification
Petro-Tite Certified Line Tester for Underground Storage Tank Line Systems - Exp: August 2027
Timeline
Account Manager
US Tanx LLC
11.2019 - Current
Waitress, Day Prep/Cook
Aubrey’s
01.2018 - 03.2020
Bartender/ Waitress
Nick's Restaurant
04.2016 - 12.2017
Administrative Assistant Office Manager
Advanced Propane Inc.
07.2015 - 12.2017
Bachelor of Science - Business Management
Tennessee Technological University