Samantha Breitbeck
Riverside,CA
Summary
Professional and poised Admissions Representative with 4 years of experience representing universities and colleges. Knowledgeable about all programs, degree options and courses offered. Expert at assisting potential students find most suitable programs. Adaptable and friendly with excellent time-management skills.
Overview
6
6
years of professional experience
Work History
Admissions Representative
National Holistic Institute
09.2022 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled 10 appointments daily to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 90%.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
Admissions Coordinator
UEI College
03.2021 - 09.2022
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Coordinated with financial aid office to streamline scholarship awarding procedures, maximizing assistance opportunities for deserving students.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
- Established and maintained relationships with high schools and community organizations to increase awareness of admissions process.
- Organized successful campus visit events, contributing to a positive impression of the institution among prospective students.
Professional Administration Rep
UEI College
07.2020 - 03.2021
- Meet with potential students to determine acceptance into the school program of choice
- Schedule and coordinate campus tours for interested students
- Providing prospective students with information, guiding the application process, and evaluating students
- Play both advisory and customer service roles by providing information and direction, as well as promptly answering all questions in order to ensure student satisfaction
- Go over students applications verifying information when necessary
- Assist prospective students in choosing a course of study by discussing their interests and abilities
- Work closely with financial aid representatives in applications.
Production Dispatcher/Customer Service
Overhead Garage Door
11.2018 - 07.2020
- Take incoming customer calls
- Schedule and coordinate all service calls as calls are received
- Create dispatch ticket for all service calls
- Debrief Service Technicians after completion of each call
- Respond to all messages left overnight
- Maintain the dispatch board / schedule
- Forecast workload for 2 - 3 days out
- Contact customers with a 'Parts Pending' status as parts are received for scheduling
- Follow up on all pending and recommended work with customer utilizing the pending work log
- Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals
- Help Service Manager with marketing issues as directed
- Order parts for special orders.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
HIGH SCHOOL DIPLOMA -
OCEAN VIEW HIGH SCHOOL
01.2009
Skills
- Microsoft PowerPoint
- Excel
- QuickBooks
- Drobox
- Switchboard
- Typing 40WPM
- Hard working and energetic with excellent communications skills
- Problem analysis and problem solving
- Adaptability and ability to work under pressure
- Self motivated
- Word
- DocuSign
- Spreadsheets
- Authorizenet
- Fishbowl
- Stampscom
- Leadership Qualities
- Excellent interpersonal skills
- Ethics and integrity
- Student Recruiting
- Sales background
- Marketing knowledge
- Academic Advice and Counseling
Timeline
Admissions Representative
National Holistic Institute
09.2022 - Current
Admissions Coordinator
UEI College
03.2021 - 09.2022
Professional Administration Rep
UEI College
07.2020 - 03.2021
Production Dispatcher/Customer Service
Overhead Garage Door
11.2018 - 07.2020
HIGH SCHOOL DIPLOMA -
OCEAN VIEW HIGH SCHOOL
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