Summary
Overview
Work History
Education
Skills
Education Affiliations
References Certificates
Professional Work Experience
Certification
Languages
Timeline
Generic

Samantha Brooker

Boca Raton,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Surgical Coordinator

Prime Vascular Institute
08.2018 - Current
  • Coordinate & schedule 65-70 surgeries per month
  • Expertly managed planning, scheduling, and coordination of outpatient surgeries.
  • Coordinate all pre-op testing and cardiac clearances for surgery
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Processed medical insurance claims and payments.

Psychiatric Coordinator

The North Star Centre
08.2013 - 08.2018
  • Managing schedules for 13 therapists and 3 psychiatrists
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
  • Prioritized urgent & non-urgent inquiries in a timely manner.
  • Used specialized software to track and maintain case incident numbers and logs. (medications, prior authorizations)
  • Trained new employees
  • Medisoft EMR system & Microsoft Office (Excel, Word)

Administrative Assistant

Gold Equipment Inc.
06.2011 - 08.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.

Server (Seasonal)

St Andrews Country Club
10.2010 - 06.2011
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Thorough menu knowledge and memorization of orders to improve accuracy skills.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies or assist team needs.

Senior Server (Seasonal)

Sebonack Golf Club
05.2010 - 10.2010
  • Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
  • Utilized communication practices with all staff to deliver excellent customer service.
  • Offered support to staff in need of assistance
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Worked with POS system to place orders and manage bills.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server (Seasonal)

St Andrews Country Club
10.2009 - 05.2010
  • Thorough menu knowledge and memorization of orders to improve accuracy skills.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies or assist team needs.


Education

High School Diploma -

Akasia Highschool
Pretoria, South-Africa

Diploma - Patient Care Technician

Everest University
Pompano Beach, FL
06.2016

Skills

  • Multitask
  • Problem-Solving
  • Strong Communication Skills
  • Active Listening
  • Call Management
  • Interpersonal Skills
  • Typing Speed (39 wpm)
  • Prioritizing Situations
  • Organized & computer skills

Education Affiliations

  • Licensed Patient Care Technician, Everest University (Florida) - Graduate of 2016
  • High School Diploma, South-Africa
  • CPR/AED Certification (American Heart Association)
  • HIPAA and OSHA Certification

References Certificates

References and Certificates upon request

Professional Work Experience

  • Tenet Florida Physician Services, Surgical Coordinator, 2018, Present, Schedule surgeries, office and post-op appointments, Coordinate pre-op testing and cardiac clearances for surgery center & hospital, Obtain authorization for surgery, ultrasounds, CTA's Billing/Coding, Billing/Coding for office & hospital procedures, Provide patient education on pre & post-surgical instructions, insurance benefits
  • The North Star Centre (Psychiatric and Counseling Office), Psychiatric Coordinator, 2013, Aug, 2018, Managing schedules for 13 therapists and 3 psychiatrists, Medication concerns/refills, prioritizing urgent concerns, Medisoft EMR & Microsoft Office (Excel, Word), Medication Management inquires & prior authorizations
  • Florida Medical Center (Fort Lauderdale, FL), Fort Lauderdale, FL, Patient Care Technician (Clinical Rotation), March, 2016, June, 2016, Blood draws, IV experience, Patient Vital Signs and more, Working in an ER, Telemetry, Med-Surgical departments, Bed side assisting, transporting patients

Certification

  • NCPCT - Patient Care Technician
  • CPR
  • OSHA

Languages

Spanish
Limited Working
English
Native or Bilingual
Dutch
Full Professional

Timeline

Surgical Coordinator

Prime Vascular Institute
08.2018 - Current

Psychiatric Coordinator

The North Star Centre
08.2013 - 08.2018

Administrative Assistant

Gold Equipment Inc.
06.2011 - 08.2013

Server (Seasonal)

St Andrews Country Club
10.2010 - 06.2011

Senior Server (Seasonal)

Sebonack Golf Club
05.2010 - 10.2010

Server (Seasonal)

St Andrews Country Club
10.2009 - 05.2010

High School Diploma -

Akasia Highschool

Diploma - Patient Care Technician

Everest University

Similar Profiles

CREATE PROFILE
Samantha Brooker