Samantha Brooker
Summary
Dedicated Customer Service Representative with 8 years of experience in fast-paced environments. Skilled in delivering efficient and precise service to a high volume of customers. Passionate about ensuring customer satisfaction through prompt and effective communication. Adept at managing challenging situations with professionalism and a focus on problem-solving.
Overview
7
7
years of professional experience
Work History
Recreation Specialist
US Air Force
04.2025 - Current
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Performed program financial administration, reporting, and documentation functions.
- Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
- Provided emergency first aid and CPR as needed.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Enforced rules and held customers accountable for not following gym regulations.
Battle Management Operator
US Air Force
12.2024 - Current
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
C2 Planning Tech
US Air Force
11.2021 - 12.2024
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
Resource Advisor
US Air Force
11.2020 - 11.2021
- Implemented budgetary monitoring techniques to improve Air Force spending habits.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Participated in client meetings to discuss financial analysis and investment strategies.
Budget Analyst
US Air Force
03.2018 - 12.2020
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Evaluated procurement needs and projected expenditures.
- Compiled statistical data after each month-end closing.
- Recommended financial solutions to corporate management based on detailed financial analysis.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Arts - Criminal Justice
American Public University
11-2025
High School Diploma -
Clackamas High School
Clackamas, OR06-2016
Skills
- Strong attention to detail
- Effective communication
- Integrity
- Team leadership
- Effective problem resolution
- Effective team collaboration
- Strong Work ethic
- Responsive to new challenges
- Program management
- Volunteer coordination
- Shift scheduling
- Project management
- Microsoft Excel proficiency
- Budget planning
- Money handling
- Data entry
Timeline
Recreation Specialist
US Air Force
04.2025 - Current
Battle Management Operator
US Air Force
12.2024 - Current
C2 Planning Tech
US Air Force
11.2021 - 12.2024
Resource Advisor
US Air Force
11.2020 - 11.2021
Budget Analyst
US Air Force
03.2018 - 12.2020
Bachelor of Arts - Criminal Justice
American Public University
High School Diploma -
Clackamas High School
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