Samantha Browder
Fairhope,AL
Summary
I am a kind hearted team player looking for a job to be passionate about. I am easily motivated and love to lead by example. Naturally working for a business/company that is invested in serving their community is important to me. My personal experience in the food industry, along with my own love of helping others has recently inspired me to journey into other areas of work. I am a fast learner who is not afraid to ask questions or put in a hard days work. I am highly ambitious in the workplace and love to help find ways for things to run better and more streamline. Overall any job that I find myself at, I put my best foot forward and work to improve everyday.
Overview
7
7
years of professional experience
Work History
Cashier/Shift Leader
Chicken Salad Chick
08.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Cashier/Server
Section Street Pizza
02.2023 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Hogan's Hangout
07.2021 - 04.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Hostess
The Honu
02.2021 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server/Bartender
Vito & Nick's II
07.2017 - 11.2020
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
Hinsdale South High School
Darien, IL05.2014
Skills
With my background being in the food industry customer service is first nature to me I enjoy having the opportunity to make someones day better in anyway I can Simply passing on a smile can change someones entire outlook Over the years my knowledge of people from all walks of life has allowed me to develop a great sense of empathy which helps in problem solving on a daily basis Looking at a situation from multiple perspectives illuminates the best possible solution while letting everyone be heard and understood In many of my jobs I assisted in the training of new employee's because of my willingness to learn protocols and procedure I pride myself on being very well written and spoken, first impressions are very important as I have worked my whole life making tips on how I present myself in the first ten minutes of meeting someone
Timeline
Cashier/Shift Leader
Chicken Salad Chick
08.2023 - 02.2024
Cashier/Server
Section Street Pizza
02.2023 - 04.2023
Server
Hogan's Hangout
07.2021 - 04.2022
Hostess
The Honu
02.2021 - 08.2021
Server/Bartender
Vito & Nick's II
07.2017 - 11.2020
High School Diploma -
Hinsdale South High School