Samantha Brown
Clinton Township,MI
Summary
Motivated customer service representative with over 10 years of experience in a fast paced environment. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
4
4
years of professional experience
Work History
Waitress
Nonis Grill
10.2018 - 06.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Medical Receptionist
Southwest Michigan Surgical Center
01.2015 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Completed and filed financial documentation for accounting purposes.
Education
Some College (No Degree) -
Macomb Community College
Warren, MIHigh School Diploma -
Lakeview High School
Saint Clair Shores, MI06.2010
Skills
- Multi-Line Telephone Systems
- Staff Management
- Telephone Skills
- Time Management
- Database Administration
- Office Administration
- Reception Desk Management
- Microsoft Office
- Organization Skills
- Organization and Efficiency
- Microsoft Word
- Business Development Understanding
- Credit Card Payment Processing
- Active Listening
- Customer Consulting
Timeline
Waitress
Nonis Grill
10.2018 - 06.2019
Medical Receptionist
Southwest Michigan Surgical Center
01.2015 - 03.2017
Some College (No Degree) -
Macomb Community College
High School Diploma -
Lakeview High School
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