Samantha Brown
Salem,MO
Summary
Customer Service Professional with thirteen years of experience in the banking industry and 6 years experience as a small business owner. Highly skilled at record keeping, account management, and customer confidentiality. Possessing the communication skills to deal with any situation. I am a highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Teller II
US Bank
Salem, MO
01.2003 - 11.2016
- Maintain exceptional Customer Service Rating as determined by random surveys of my customers
- Consistently meet goals set by US Bank regarding new accounts and customer service
- Earned reputation for resolving customer problems, including billing issues requiring the handling of confidential banking and debit card information
- Attended training courses regarding Ethics and Business Conduct.
Banker
US Bank
Salem, MO
01.2007 - 01.2009
- Maintain exceptional Customer Service Rating as determined by random surveys of my customers
- Consistently meet goals set by US Bank regarding new accounts and customer service
- Earned reputation for resolving customer problems, including billing issues requiring the handling of confidential banking and debit card information
- Attended training courses regarding Ethics and Business Conduct.
Insurance Agent
Town & Country Insurance
Salem, MO
11.2016 - 04.2017
- Assessed customer risk levels and recommended appropriate coverage options.
- Responded to customer inquiries and problems to promote great service.
- Processed payments received from clients promptly according to established procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
Restaurant Bar Owner
JB Malone'S Bar & Grill
Salem, MO
04.2017 - 01.2024
- Performed cash handling duties including deposits into bank accounts.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Optimized profits by controlling food, beverage and labor costs.
- Adjusted prices based on market conditions or customer feedback.
- Assessed bar inventory levels regularly to determine ordering needs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected equipment daily for cleanliness, functionality, and safety standards.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Assisted staff by serving food and beverages or bussing tables.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ordered supplies as needed such as straws, napkins, condiments.
- Resolved customer complaints promptly and professionally.
- Organized staff rotations to maximize efficiency and customer service.
- Managed promotional activities related to the bar area such as happy hour specials or discounts.
- Created promotions and special events to drive sales growth.
- Explained goals and expectations required of trainees.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Maintained strict compliance with health and safety regulations in the bar area.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Salem High School
Salem, MO05-2001
Skills
- Customer Service Excellence
- Payment Processing
- Quality Assurance
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Account Updating
- Scheduling
- Data Collection
- Office Equipment Proficiency
- Customer Relations
- Sales Expertise
- Typing Proficiency
- Retail Sales Customer Service
- Filing
- Problem-Solving Abilities
Qualifications Summary
- Outstanding communications skills... Comfortable interacting with people of all backgrounds.
- Highly Organized... Expert in multi-tasking and prioritizing. Experienced in closely following strict policies.
- Flexible and Adaptable... Can adapt quickly in transitions, switching roles as needed to maintain productivity.
- Professional... Able to maintain a high degree of professionalism under pressure.
- Resourceful and Efficient... Able to utilize standard office equipment and resources to maintain productivity.
Personal Information
Title: Customer Service and Administrative Professional
Websites
Timeline
Restaurant Bar Owner
JB Malone'S Bar & Grill
04.2017 - 01.2024
Insurance Agent
Town & Country Insurance
11.2016 - 04.2017
Banker
US Bank
01.2007 - 01.2009
Teller II
US Bank
01.2003 - 11.2016
Salem High School
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