Samantha Brown
Stow,OH
Summary
I started working at Dominos when I was 15 years old as a CSR and have made my way up to being the general manage. While working I acquired many skills such as, team leadership, organizational skills, communication skills, as well as time management.
This job has taught me how to be an encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. I believe that I am proficient in using independent decision-making skills and sound judgment to positively impact company success. I am also a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level nursing assistant position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Manager
Dominos Pizza Inc.
10.2017 - Current
- Increased team productivity by implementing effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers
- Improved safety procedures to create safe working conditions for workers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Nursing
University of Akron
Akron, OH05.2026
Skills
- Organizational Skills
- Performance Management
- Time Management
- Verbal and Written Communication
- Staff Training and Development
- Staff Management
- Problem Solving
- Quick Learner
- Effective Communication
- Complaint Resolution
Timeline
Manager
Dominos Pizza Inc.
10.2017 - Current
Bachelor of Science - Nursing
University of Akron
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