Samantha Brown
Winder,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Service Advisor
Autonation Toyota Mall Of Georgia
2021.10 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Receptionist
Autonation Toyota Mall Of Georgia Collision
2020.10 - 2021.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Sales Assosiate
Perfumes 4U
2019.05 - 2020.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Pool Service Technician
Swim Atlanta
2018.05 - 2019.05
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
- Implemented seasonal preparation procedures to protect pools from damage during winter months or other weather-related events.
- Demonstrated attention to detail when cleaning pool surfaces, skimmers, filters, pumps, and accessories for optimal performance.
- Assisted in training new technicians on company policies, procedures, best practices, and safety standards.
Education
High School Diploma -
Lanier Highschool
Buford, GA05.2017
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Team player mentality
- Performance Goals
- Customer Retention
Timeline
Service Advisor
Autonation Toyota Mall Of Georgia
2021.10 - Current
Receptionist
Autonation Toyota Mall Of Georgia Collision
2020.10 - 2021.10
Sales Assosiate
Perfumes 4U
2019.05 - 2020.06
Pool Service Technician
Swim Atlanta
2018.05 - 2019.05
High School Diploma -
Lanier Highschool
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