23 years experience as an Executive Assistant to President, Chairman, and/or CEO; able to work and communicate with all echelon in an organization
15 years experience in project / process management, including procedures and practices
10 years experience in peer-based skills training and company-wide training on software applications and procedure and/or policy revisions
Travel management and administration, including on site management of annual conference for over 400 delegates
Qualified typist (65 wpm), with knowledge of electronic/office automation systems and advanced administrative applications (word processing, database, graphics, charts, reports)
Proven discretion and judgment in dealing with confidential business information
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Coordinator/Executive Assistant
Night Owls, Inc
Birmingham, AL
02.2007 - 08.2014
Executed special objectives and projects in response to executive team and board member requests.
Updated and implemented administrative and executive support policy changes and monitored effects.
Set-up meeting and event logistics for senior management and updated calendars.
Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars.
Participated in frequent communication with other team members, human resources and finance department on special projects and events.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Project Manager/Executive Assistant
Pemco Aeroplex
Birmingham, AL
06.2004 - 02.2007
Developed project plans covering goals, resources required and schedules.
Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Collected and analyzed information to produce concise reports.
Executed special objectives and projects in response to executive team and board member requests.
Maintained close connection with project personnel to quickly identify and resolve problems.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Meeting Planner (remote Contractor)
Kaiser Permanente
Pasadena, CA
12.2000 - 06.2004
Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
Inspected event facilities to verify conformance to customer requirements.
Coordinated event catering, signage, displays, security and transportation for participants.
Improved results continuously by conducting thorough reviews of events' successes and failures.
Organized venues, budgets, guest lists, catering and event timelines.
Designed contracts, collected fees and booked venues for events.
Assessed events planning services and related costs.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Process Analyst/Executive Assistant
The Oaks Group
Houston, TX
10.1996 - 12.2000
Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars.
Opened, read, and replied to e-mails, letters, and correspondence on behalf of executives.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Updated and implemented administrative and executive support policy changes and monitored effects.
Education
Bachelor of Science - Interdisciplinary Studies
Samford University
Birmingham, AL
11.2009
Associate of Science - Business Administration And Management
Jefferson State Community College
Birmingham, AL
06.1995
Skills
Time Management
Task Prioritization
Compliance Enforcement
Microsoft Office
Verbal and Written Communication
Budget Preparation
Deadline Adherence
Project Lifecycle
Conflict Resolution
Multiple Priorities Management
Project Coordination
Team Leadership
Flexible and Adaptable
Good Judgment
Relationship Building
Schedule Management
Personnel Management
Decision Making
Planning and Execution
Task Delegation
Regulatory Compliance
Critical Thinking
Resource Management
Problem-Solving
Attention to Detail
Policy and Procedure Development
Project Management
Change Management
Continuous Improvement
Detail Oriented
Accomplishments
EXPERIENCE
(continued)
Human Resource Management
Interviewed, hired, supervised and trained new associates; performed job evaluations and
terminations, where appropriate
Duties included all aspects of human resources for new and existing associates; including,
orientation, benefits, and promotions
Instructed new hires and existing associates through scheduled training modules
Meeting Management and Travel Coordination
Developed advanced negotiation skills to interface with clients and all levels of management
- Stimulated positive relationship with airline, hotel and car rental vendors, convention visitor
bureaus, destination management companies, marketing and advertising vendors, and after-
market vendors
Managed client accounts and develop program budgeting and account reconciliation
Coordinated 24-hour on-site staff for client meetings and incentives programs