Samantha Bruce
Geneva ,FL
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Beef 'O' Brady's Restaurant. Excelled in conflict resolution and relationship building, significantly enhancing customer satisfaction and team performance. Skilled in time management and decision-making, adept at driving business success and fostering a positive, productive work environment.
Overview
10
10
years of professional experience
Work History
Manager/Bartender
Beef 'O' Brady's Restaurant
08.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Coach/Office Assistant
Double Down Athletics
05.2015 - 08.2019
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Education
No Degree - Human Resources Management Certification
Seminole State College of Florida
Sanford, FL04-2025
Bachelor of Arts - Secondary Education
University of Central Florida
Orlando, FL08-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Relationship building
- Conflict resolution
- Documentation and reporting
Timeline
Manager/Bartender
Beef 'O' Brady's Restaurant
08.2018 - Current
Coach/Office Assistant
Double Down Athletics
05.2015 - 08.2019
No Degree - Human Resources Management Certification
Seminole State College of Florida
Bachelor of Arts - Secondary Education
University of Central Florida
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