Samantha Brush, MA
Phoenix,AZ
Overview
7
7
years of professional experience
Work History
Director of Online and Graduate Admissions
Arizona Christian University
02.2023 - Current
- Develop strategies for better workplace efficiency and enrollment goal achievement including the creation of communication plans and department procedures.
- Conduct employee performance reviews and individual online and graduate recruitment performance reviews
- Address employee and customer concerns.
- Liaise between various departments and employees.
- Support ongoing learning and development of team members.
- Help create and foster a respectful, high energy team environment.
- Create and assist with lead generation activities and establishing partnerships remotely and
locally. - Advise staff members on territory management optimization
- Guide students through making decisions about their careers, such as choosing a new profession
and the type of degree to pursue - Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Online Undergraduate Vocational Admissions Counsellor
Biola University
06.2021 - 01.2023
- Discuss potential career goals with students and advise on next educational steps to achieve their career goals
- Utilizes Customer Relations Management (CRM) system to conduct outreach to students through phone calls, emails, texts, and appointments
- Processed applications for territory, ensuring that transfer credit evaluations, academic progress forms, financial aid documents, and other file components are submitted and reviewed in timely manner
- Provided counseling to prospective students through phone calls, on-campus appointments, and off-campus events
- Communicate admission process to students through six steps of engagement (career path, time, affordability, life balance, satisfaction, and credibility)
- Facilitated conversations and planned meetings to connect several departments on campus to collaborate on effective ways to cross promote similar programs across different academic levels.
- Consistently met enrollment goals and successfully enrolled 150% of target for multiple intake terms.
Senior International Graduate Recruiting Assistant
Biola University
09.2019 - 05.2021
- Responsible for meeting with prospective students from inquiry through application submitted stages
- Appointments include sharing about Biola and engaging student in order to confirm their fit for Biola’s graduate programs
- Ensured timely response to questions and proactively interact with website visitors
- Provide answers to various questions from prospective students and coordinate with other office members or departments as needed
- Contributed to smooth transition into fully remote international recruiting due to COVID19 and saw increase in international student enrolment for Fall 2020 intake term despite global pandemic
- Participated in brainstorming sessions to create innovative recruiting techniques such as Virtual Office Hours and Virtual Student Panels
- Maintained and organized electronic files for applicants and tracked feedback created throughout application process.
Orthotic Technician
The Hamilton/Burlington Foot Clinic
09.2017 - 01.2019
- Worked independently with up to 15 patients per day to assess and create effective treatment
- Worked with various foot care professionals including orthopaedic surgeons, chiropodists, and podiatrists, to ensure efficacy of patients prescribed treatment plan
- Casted patient's feet with variety of techniques to produce custom made orthotics/AFOs
- Modified and repaired existing orthotics, braces and shoes
- Supported Certified Pedorthists by providing shoe advice and fitting expertise
- Performed administration duties including answering phones, booking appointments, preparing paperwork, as well as ordering and receiving products
Education
Master of Arts - Biblical And Theological Studies
Phoenix Seminary
Phoenix, AZ05.2025
Master of Arts - Christian Apologetics
Talbot School of Theology
La Mirada, CA05.2021
Bachelor of Science - Kinesiology
University of Waterloo
Waterloo, ON05.2017
Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Attention to Detail
- Professional Communication
- Clear Public Speaking Skills
- Critical Thinking
Timeline
Director of Online and Graduate Admissions
Arizona Christian University
02.2023 - Current
Online Undergraduate Vocational Admissions Counsellor
Biola University
06.2021 - 01.2023
Senior International Graduate Recruiting Assistant
Biola University
09.2019 - 05.2021
Orthotic Technician
The Hamilton/Burlington Foot Clinic
09.2017 - 01.2019
Master of Arts - Biblical And Theological Studies
Phoenix Seminary
Master of Arts - Christian Apologetics
Talbot School of Theology
Bachelor of Science - Kinesiology
University of Waterloo
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