Samantha Buchanan
New York,NY
Summary
Dynamic professional with a proven track record in customer service and management, recognized for enhancing customer satisfaction through exceptional communication and proactive problem-solving. Experienced in leading teams to exceed performance targets and drive operational success. Passionate about creating positive experiences and eager to leverage my expertise in a new role to make a significant impact on organizational growth.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Endeavor Airlines
06.2022 - 03.2024
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Package Handler
UPS
10.2021 - 06.2022
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Retail Sales Specialist
Macy's
09.2019 - 06.2020
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maximized efficiency by scanning items quickly and completing as many as 15 orders per hour.
- Totaled completed order, and provided required documentation for order payment.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Retail Sales Manager
Destination XL Group
10.2015 - 09.2019
- Performed various administrative functions, including filing paperwork, sorting mail, office cleaning and bookkeeping.
- Resolved daily operational problems, improved operations and provided exceptional customer service.
- Performed various sales transactions, checked on invoices, prepared special orders and ensured proper delivery of correct merchandise.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Biographer
Who's Who Professionals
01.2017 - 09.2018
- Composed biography pieces for business professionals using appropriate voice tones and word choice
- Edited and proofed documents for proper grammar, spelling, capitalization and verbiage
- Completed thorough research into assigned topics in order to write in authoritative and complete manner
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
Education
Bachelor of Arts - Journalism, Communications
SUNY At Albany
Albany, NY05.2016
Skills
- Business Administration
- Administrative Support
- Operations Management
- Employee Management
- Filing and Data Archiving
- Salesforce
- Emergency Response
- FAA Regulations
- Airline Operations
- Conflict Mediation
- Crew Resource Management
- Data Entry
- Responsive Design
- HTML
- Technical Support
- Microsoft Office Expert
- Account Management
- Appointment Setting
- Interpersonal and Written Communication
- Merchandising Operations
- POS Systems Expert
- Financial Management
- Customer Service
- Reference Assistance
Timeline
Flight Attendant
Endeavor Airlines
06.2022 - 03.2024
Package Handler
UPS
10.2021 - 06.2022
Retail Sales Specialist
Macy's
09.2019 - 06.2020
Biographer
Who's Who Professionals
01.2017 - 09.2018
Retail Sales Manager
Destination XL Group
10.2015 - 09.2019
Bachelor of Arts - Journalism, Communications
SUNY At Albany
Similar Profiles
Joshua ApostolJoshua Apostol
Flight Dispatcher at Endeavor AirlinesFlight Dispatcher at Endeavor Airlines
Javier CastilloJavier Castillo
Aircraft Maintenance Technician at Endeavor AirlinesAircraft Maintenance Technician at Endeavor Airlines
Nicholas BossNicholas Boss
Flight Attendant at Endeavor AirlinesFlight Attendant at Endeavor Airlines