Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Buchanan

Lakeland,GA

Summary

Dynamic Entertainment Team Lead at Walmart with a proven track record in employee training and performance management. Successfully enhanced team productivity through strategic planning and conflict resolution, fostering a collaborative environment. Skilled in inventory management, I drove significant improvements in operational efficiency and customer satisfaction. My area is commonly known within the company to lose a great deal of products due to theft—usually one of the top areas within a store; however, since my leadership began over it, it hasn't even been in our top 10 departments for its shrink. I also created and manage different Excel sheets to track such losses.

Overview

10
10
years of professional experience

Work History

Entertainment Team Lead

Walmart
10.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Generated reports detailing findings and recommendations.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Electronics Department Manager

Walmart
08.2020 - 10.2020
  • Assisted in the development of the annual department budget by providing accurate sales projections and expense estimates.
  • Conducted thorough market research to stay informed about competitor strategies, emerging technologies, and new product offerings.
  • Monitored sales data to identify patterns, trends, and opportunities for growth within the electronics category.
  • Collaborated with other departments to ensure seamless integration of cross-functional initiatives for improved store operations.
  • Implemented loss prevention strategies to minimize potential theft or damage in the electronics department.
  • Coordinated special events or promotional activities within the department to drive customer interest and increase sales opportunities.
  • Enhanced customer satisfaction by addressing and resolving electronics-related issues promptly and efficiently.
  • Analyzed customer feedback data to identify areas for improvement in overall service delivery within the electronics section.
  • Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.
  • Managed vendor relationships to negotiate favorable terms, pricing agreements, and timely product deliveries.
  • Ensured compliance with company policies and procedures while maintaining high standards of cleanliness and organization within the department.
  • Led regular team meetings to share updates, address concerns, celebrate successes, and foster open communication among staff members.
  • Provided ongoing coaching and development opportunities for electronics staff members to support career growth and skill improvement.
  • Streamlined inventory management by implementing an organized system to track and maintain electronics stock levels.
  • Increased department revenue by developing strategic sales plans, promotions, and product displays.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established a positive work environment that promoted collaboration and engagement among electronics department employees.

Home Department Manager

Walmart
03.2018 - 08.2020
  • Established a welcoming atmosphere within the department, fostering positive customer experiences through attentive service and knowledgeable assistance.
  • Analyzed sales data and adjusted stocking levels accordingly, minimizing overstock situations and ensuring popular items were always available.
  • Maintained a positive workplace culture within the home department by recognizing employees'' achievements and fostering an atmosphere of collaboration and teamwork.
  • Collaborated with other department managers to develop cross-departmental promotions, increasing overall store revenue.
  • Attracted new customers through creative marketing initiatives such as seasonal events or targeted advertising campaigns showcasing unique product offerings.
  • Optimized department budget allocation by carefully monitoring expenses and identifying cost-saving opportunities without compromising quality or service levels.
  • Implemented effective merchandising strategies to showcase products in visually appealing displays, driving customer interest and boosting sales.
  • Oversaw ordering processes to ensure timely delivery of merchandise, maintaining fully-stocked shelves throughout peak seasons.
  • Maintained a safe shopping environment by enforcing strict safety protocols within the home department team, reducing accidents and injuries.
  • Resolved escalated customer issues professionally, restoring customer confidence in the store and preventing potential negative reviews or lost business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Wireless Sales Associate

Walmart
08.2017 - 03.2018
  • Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
  • Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
  • Operated product tools, equipment, and point of sale terminals.
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards, transferring content and establishing accounts.
  • Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
  • Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
  • Built rapport with clientele through active listening skills, understanding their unique requirements, and offering tailored solutions accordingly.
  • Adapted quickly to new products and promotions, leveraging this knowledge to drive sales and create compelling product presentations for customers.
  • Managed multiple tasks simultaneously while maintaining attention to detail and excellent time management skills.

CAP Team 1 Associate

Walmart
02.2016 - 08.2017
  • Managed time wisely during high-volume periods, ensuring all assigned tasks were completed according to established deadlines.
  • Improved store organization for easier product location and customer satisfaction.
  • Ensured accurate inventory counts through diligent attention to detail during stock audits.
  • Maintained a clean and organized backroom environment to facilitate efficient operations and safety standards adherence.
  • Maximized sales floor productivity with efficient shelf replenishment and presentation strategies.
  • Trained new CAP Team 1 Associates in proper procedures and best practices, contributing to overall team success.
  • Assisted customers with locating products, providing exceptional service and increasing repeat visits.
  • Contributed to positive store atmosphere through friendly interactions with colleagues, fostering strong teamwork dynamics.
  • Consistently adhered to company policies and procedures, serving as a reliable and trustworthy team member on CAP Team 1.
  • Proactively identified potential safety hazards on the sales floor, taking prompt action to rectify them and prevent accidents or injuries among staff or customers.
  • Streamlined stocking processes through effective communication and collaboration with fellow associates.
  • Adapted readily to changing priorities as needed throughout the workday, maintaining flexibility in response to evolving store conditions.
  • Collaborated with supervisors to develop improved CAP Team 1 workflows, resulting in better time management.
  • Reduced out-of-stock incidents by promptly addressing discrepancies between physical inventory and system records.
  • Utilized handheld devices efficiently for inventory tracking, ensuring data accuracy for restocking purposes.
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.

Sales Associate

Walmart
07.2015 - 02.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Associates Of Arts - Psychology

University of Phoenix
Tempe, AZ
02.2017

Skills

  • Employee training
  • Team building
  • Conflict resolution
  • Performance management
  • Customer service
  • Inventory management
  • Leadership development
  • Process improvement
  • Invoice verification
  • Strategic planning
  • Loss prevention
  • Team supervision

Timeline

Entertainment Team Lead

Walmart
10.2020 - Current

Electronics Department Manager

Walmart
08.2020 - 10.2020

Home Department Manager

Walmart
03.2018 - 08.2020

Wireless Sales Associate

Walmart
08.2017 - 03.2018

CAP Team 1 Associate

Walmart
02.2016 - 08.2017

Sales Associate

Walmart
07.2015 - 02.2016

Associates Of Arts - Psychology

University of Phoenix

Similar Profiles

CREATE PROFILE
Samantha Buchanan