Samantha Buffa
Brooklyn,NY
Summary
Proven leader with extensive experience in team management and sanitation protocols, notably at Petco Animal Supplies Stores Inc. Elevated customer satisfaction and staff performance through innovative training and safety measures. Skilled in animal behavior, adept at fostering relationships with vendors and local communities to boost business growth. Achieved significant efficiency improvements and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Grooming Salon Leader
Petco Animal Supplies Stores Inc.
04.2022 - Current
- Managed and maintained health, welfare and proper care of animals.
- Improved team efficiency by implementing streamlined scheduling processes and optimizing appointment bookings.
- Established a safe work environment by upholding strict safety standards and conducting regular inspections of salon equipment and facilities.
- Implemented marketing strategies such as promotional events or loyalty programs designed to attract new clients while retaining existing ones.
- Developed relationships with local veterinarians to establish referral networks that increased new customer acquisition rates.
- Recruited and trained staff to offer grooming services for diverse animals.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
Assistant General Manager
Grimaldi's Coal Brick Oven Pizzeria
09.2019 - 03.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
Bar Manager
Galway Hooker Bar
02.2017 - 08.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Rachel Carson High School For Coastal Studies
Brooklyn, NY05-2010
Skills
- Team management
- Sanitation protocols
- Safety procedures
- Animal behavior
Certification
- Fire Safety
- CPR/AED certified
- Food Handlers License
Timeline
Grooming Salon Leader
Petco Animal Supplies Stores Inc.
04.2022 - Current
Assistant General Manager
Grimaldi's Coal Brick Oven Pizzeria
09.2019 - 03.2022
Bar Manager
Galway Hooker Bar
02.2017 - 08.2019
- Fire Safety
- CPR/AED certified
- Food Handlers License
High School Diploma -
Rachel Carson High School For Coastal Studies
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