Summary
Overview
Work History
Education
Skills
Timeline
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SAMANTHA BUNNING

Tyler,TX

Summary

Dedicated and detail-oriented customer service professional with over 11 years of experience in logistics, client relations, and administrative support. Proven track record in managing domestic freight operations, optimizing customer satisfaction, and fostering strong vendor relationships. Expert in training and mentoring teams, implementing process improvements, and coordinating complex projects and travel arrangements. Adept at handling high-pressure situations, ensuring compliance with standards, and delivering presentations to senior leadership. Known for exceptional organizational skills, problem-solving abilities, and a commitment to providing exemplary service.

Overview

22
22
years of professional experience

Work History

Receptionist

Peltier Subaru
04.2025 - Current
  • Managed multi-line phone system, ensuring efficient call routing and customer service.
  • Coordinated appointment scheduling for executives, optimizing calendar management and client interactions.
  • Maintained accurate records of visitor logs and confidential documents, enhancing data security protocols.
  • Assisted with onboarding new employees.

Expeditor / Receptionist

ProSource
12.2024 - 02.2025
  • Answer calls and get the call to the correct Salesperson or designer
  • Check in all items received by the warehouse and contact the customers of the arrival of their items
  • Greet all walk-in customers and contractors
  • Create and update client and member accounts
  • Set appointments for the Sales team
  • Process all orders for the sales team
  • Take payments and handle cash
  • Answer and send emails

Domestic Operations / Customer Service

Roth Staffing / AIT Logistics
07.2023 - 06.2024
  • Tracked and traced freight throughout the day to ensure timely pickups and deliveries.
  • Updated the system as shipments went out for delivery (OFD) and confirmed delivery (POD).
  • Set up agents to recover freight from carriers and arrange deliveries across the USA.
  • Dispatched freight from pickup to destination, choosing the best options (air, mid-mile carrier, FLT, PTL, or internal net truck).
  • Managed approximately 250+ emails daily, providing quotes and addressing customer challenges.
  • Communicated significant shipment milestones to customers, both positive and negative.
  • Created shift turnovers detailing pending shipments to ensure seamless transition and attention.
  • Maintained strong customer service and organizational skills, prioritizing tasks effectively.

Client Service and Receptionist/Administrative Assistant

Kaye Smith
09.2015 - 02.2020
  • Answered and handled incoming calls for three facilities, greeting and signing in visitors.
  • Managed incoming packages and mail, assisted upper management and sales with scheduling meetings, securing rooms, and catering.
  • Booked travel arrangements for out-of-town meetings and tradeshows, holding a company credit card for expenses.
  • Planned office events and parties and purchased office supplies from multiple vendors.
  • Handled new employee packets and information distribution, working with corporate offices to manage secure information.
  • Maintained eight to fifteen client accounts, attended client meetings to establish and review business expectations.
  • Worked with clients in a secure data processing, print, and mail house environment to produce statements, notices, and marketing materials.

Customer Service

CEVA LOGISTICS
05.2003 - 11.2013
  • Handled incoming calls for tracking and tracing residential and business freight.
  • Managed USA-Canada trans-border shipments, became TSA certified, and performed basic dispatch functions for local pick-up and delivery.
  • Outbound Customer Service: Manifested freight for line haul from SEA to various CEVA hub locations, prioritizing freight by due dates and routing it through different channels.
  • Ocean Export: Checked in freight from Boeing, communicated with third-party handlers for approvals, and arranged trans modal reservations.
  • Managed a cross-dock project, confirming manifests and scheduling transfers to terminals.
  • Residential Customer Service: Prioritized emails for large residential customers (Amazon, Costco, ATG), handled challenging emails and calls, and maintained spreadsheets on missing or damaged freight.
  • Trained new employees and led the team, identifying trends and issues in shipping.
  • Key Achievements: Led morning meetings and assigned email tasks for the Amazon Team, handling escalated calls.
  • Assisted in preventing GMC production line shutdowns due to a tire shortage in China, ensuring customer loyalty and business growth.
  • Delivered exemplary dispatch, customer service, and operations performance for high-profile U.S. and trans-border shipments.
  • Managed export processes, including data entry, manifest administration, scheduling, and reservations for truck and sea transport.

Education

No Degree - General And Pre Law

College of The Redwoods
Eureka, CA
01-2001

Skills

  • Relationship Management
  • Problem Solving
  • People Management
  • Project Management
  • Travel Coordination
  • Organization
  • Client Meeting Leadership
  • Kaizen & Lean Process Implementation and Training
  • Presenting to Senior Leadership
  • Freight Logistics
  • Standards Compliance
  • Freight Operations
  • Freight Routing
  • Dispatching
  • Canadian Trans-Border Shipments
  • Microsoft Office Suite
  • AS400
  • Logic Network

Timeline

Receptionist

Peltier Subaru
04.2025 - Current

Expeditor / Receptionist

ProSource
12.2024 - 02.2025

Domestic Operations / Customer Service

Roth Staffing / AIT Logistics
07.2023 - 06.2024

Client Service and Receptionist/Administrative Assistant

Kaye Smith
09.2015 - 02.2020

Customer Service

CEVA LOGISTICS
05.2003 - 11.2013

No Degree - General And Pre Law

College of The Redwoods

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