Samantha Burdick

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• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Trained and developed new employees for ease of transition into team.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Achieving store target through driving sales
• Ear piercing

• Construct BOMs, Item Masters, and Device Master Records in EIQ to ensure efficiency of the system.
• Construct Engineering BOMs and Work Orders in EIQ.
• Coordinate with Planning and Engineering to track/monitor the status of engineering work orders.
• Maintain accuracy of existing BOMs and Item Masters
• Collaborate with the Configuration team and customers on resolving technical issues.
• Able to identify and implement enhancements that increase efficiency and minimize error.
• Review and collaborate on production documents.
• Create/Update/Maintain ERP Configuration process workflows
• Organize and communicate ERP Configuration project information with internal customers.
• Provide training when needed to LSI Solutions staff on the ERP Configuration process.

• Controlling the integrity of all information entered in the ERP system which includes, but not limited to, BOMs, Item Masters, Device Master Records, Equipment etc
• Configure the ERP software to perform in a manner that supports internal customer requirements Collaborate with manufacturing engineers to create engineering BOMs and work orders Supports all data input into the ERP system and ensures accuracy of all data

• Customer service with help of sales with returns and exchanges Handling business accounts and none profit organizations Continuous innovation with changes in business requirements Effective communication and feedback across the function team Continuous expanded knowledge of Apple product line device and software Basic technical support software and hardware Established long term customer relationships by using effective communication and active listening skills Accurately analyzing situations and acquiring data from multiple and diverse sources when solving problems Uncover root causes to difficult problems, evaluate pros and cons, risks, and benefits of different solution options Supporting multi product lines and assist with carrier activation issues and purchasing obstacles Service customers in a friendly, efficient manner following outlined steps of service Training multiple team members

• Performing preliminary reviews for all quality-controlled documentation which includes but not limited to verifying document type, clarity, accuracy of references to other documentation or standards, and formatting, as well as conformance to any specified templates Provide continued support to Engineering, Production, and Discovery throughout the design and manufacturing processes Perform administrative changes to drawings, documents, and artwork Entering data in ERP system when Bills of Manufacture and Item Masters are created or revised Develop new and revise existing work instructions and procedures to support document control processes Perform periodic review and use subscription service for ensuring external standards and regulations are up to date Importing standards, regulations, and guidance documents into the system Coordinate with team members and other departments on document approvals to ensure all associated timelines and deliverables are met Drive efficiencies and improvements in the document control process

• Preform calibrations and/or verification of instruments supporting production work centers Maintain and ensure the integrity of calibration records and equipment files Inputting data into databases in compliance with quality requirements along with completing quality audits Assisting quality engineers with risk assessments for NCR and gauge studies Operate in multi- tasking environment of constant priority change while prioritizing work requirements Basic blueprint knowledge / Basic GD&T knowledge Working knowledge of basic ERP functions Ensure all calibrations meet all applicable ISO requirements Maintain calibration schedule, workflow, and daily task Preparing quotes to outside vendors / scheduling services with outside vendors communicating through phone, email, and chat / processing purchase orders Participated in interviews for new hires Exceeded goals through effective task prioritization and magnificent work ethic

• Perform precision deburring and polishing operations under a microscope Collected data both attribute and variable data using micrometers, calipers, and gage pins for engineering qualifications/ validations Identified, experimented, and incorporated ideas for improving production processes through continuous improvement and kaizen events Executed on DOE and engineering testing Assistant team lead supervising a diverse group of employees Training and coaching new team members Collaborated with multi-functional team writing and revising SWI to improve written instructions Demonstrated ability to produce 100% quality of work Managed and maintained visual boards for production scheduling meanwhile prioritizing scheduling per business needs with weekly production work orders Participated in lean manufacturing identify opportunities for improvement of manufacturing equipment and processes in conjunction with Lean Manufacturing efforts Communicating effectively to upper management on scheduling issues and turnaround times Managed small projects in work centers for project development with engineering Identified and resolved process issues to encourage smoother processes and more efficient workflow Collaborated with engineers to develop manufacturing techniques and production processes

• Ensuring high levels of customer satisfaction maintaining an awareness of all product knowledge, and current or upcoming product / trends maintaining personal and productivity goals Helped customers locate products and checked store systems for merchandise at other sites
• Customer service with assistance of sales with returns and exchanges Prepared large cash deposits with zero discrepancies
• Trained and developed new hires in company processes, product knowledge, customer service & selling techniques
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Prepared merchandise for sales floor by pricing or tagging

• Clean room manufacturing environment Assemble, test, and package medical devices and related products in accordance with documented work instructions and procedures Process all documentation accurately Work in small assembly lines

• Responsible for operation and set up of lens/blister audit Meeting daily number for units produced Preform blister and mold audit/ inspection and maintain quality records Work with multi-functional team and communicate status and issues from shift to shift Preform basic cleaning on machines per procedure Provide feedback to group lead and team lead for daily production reports