Samantha Burk
620 Poplar Ct ,AZ
Summary
Dynamic and dedicated professional with extensive experience at Bashas', excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for training new staff and optimizing checkout efficiency, contributing to a positive shopping experience and increased sales.
Overview
5
5
years of professional experience
Work History
Cashier
Bashas'
03.2025 - 01.2026
- Processed transactions accurately and efficiently in high-volume retail environment.
- Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash, credit, and debit transactions while adhering to company policies for security.
- Collaborated with team members to optimize workflow during peak business hours.
- Trained new cashiers on register operation and customer service protocols to improve team performance.
- Resolved customer complaints promptly to maintain satisfaction and loyalty towards the brand.
- Monitored stock levels at checkout area, alerting management of replenishment needs for continuous service flow.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
EMT-Basic
Lifeline Ambulance Service Inc.
01.2021 - 09.2023
- Administered basic life support and first aid to patients in emergency situations.
- Operated medical equipment, ensuring readiness and compliance with safety standards.
- Communicated effectively with team members to coordinate patient transport and care.
- Documented patient assessments and treatment procedures accurately for medical records.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Followed all safety protocols and took necessary precautions while providing care.
- Trained new EMTs on proper protocols and procedures.
- Collaborated with medical doctors and other healthcare professionals.
- Observed patient behavior to report changes to medical personnel.
- Immobilized patient for placement on stretcher and ambulance transport.
- Educated public on emergency medical services.
- Assessed medical conditions of patients in pre-hospital settings.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Collaborated with healthcare professionals to optimize patient transfer processes during emergencies.
- Maintained inventory of medical supplies, ensuring availability for emergency responses.
- Participated in community outreach programs to educate the public on health and safety practices.
- Assisted in training new EMTs on protocols and emergency response techniques.
Education
High School Diploma -
Ed Options
Prescott, AZSkills
Customer service
Timeline
Cashier
Bashas'
03.2025 - 01.2026
EMT-Basic
Lifeline Ambulance Service Inc.
01.2021 - 09.2023
High School Diploma -
Ed Options