Samantha Burke

As a professional account manager, I work closely with Transportation providers (TP) to educate them, troubleshoot issues, address service problems, and resolve any other concerns.

• Analyze data to create and implement personalized performance improvement plans. Coordinate and conduct monthly performance evaluations, tracking key performance indicators (KPIs), for 75-100 client accounts.
• Conduct on-site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines.
• Oversees full recruiting and onboarding process, including coordinating offer letters and employment contracts, administering all necessary paperwork and background checks, and ensuring compliance with all relevant state requirements.
• Offer continuous support to transportation providers, addressing any questions or concerns they have about claims, payments, eligibility, utilization, management, or other factors affecting their performance.

As a commercial sales representative, I collaborate closely with company managers to provide janitorial services. I oversee accounts, ensuring top-notch customer satisfaction by designing customized cleaning plans and promptly addressing any issues.

• Service existing accounts and establish new ones by scheduling estimates for potential new accounts
• Strong phone contact handling skills and active listening. Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Prepare reports, proposals, documents, and other required documentation for executive-level presentations either in-person or zoom

As a bartender, I possess extensive knowledge of spirits and an intuitive ability to engage customers one-on-one.

• Adhere to all alcohol service regulations and policies to ensure responsible serving practices
• Engage effectively with customers to provide exceptional service and create a positive experience
• Obtained cash bank and stocked service bar to prepare for operation.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

As an expert bartender, I possess extensive knowledge of spirits and an intuitive ability to engage customers one-on-one. I am friendly, open, and committed to building a loyal customer base by providing a positive and safe service experience.

• Managed bar inventory and ordering to ensure adequate stock levels at all times
• Maintain accurate cash register balances for the start and end of each shift.
• Trained and supervised a team of bartenders, providing ongoing feedback and coaching to enhance performance
• Developed creative cocktail menus and specials to drive sales and customer engagement
• Cultivated strong relationships with regular customers and vendors to enhance the overall guest experience

• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

As a Residential Property Manager, I have successfully increased occupancy rates by securing reliable, long-term tenants.

• Conducted regular property inspections and maintenance checks to ensure that all buildings and grounds were well-maintained and in compliance with local regulations
• Collected rent, addressed late payments, and oversaw operating expenses. Concurrently, I maintained detailed records of all income, expenditures, signed leases, tenant complaints, and property maintenance.
• Oversaw a portfolio of residential properties, ensuring that all units were rented in a timely manner and that tenants were provided with exceptional customer service
• Handled all aspects of lease agreements, including negotiating terms, enforcing lease provisions, eviction process, and resolving any tenant disputes or issues
• Analyzed market trends and conducted competitive market surveys to set rental rates, improve occupancy rates, and maximize property revenue
• Prepared monthly financial reports and summaries to support decision-making by management

Handled a variety of organizational and administrative support duties, such as organizing files, scheduling appointments, drafting written materials, proofreading documents, and greeting guests.

• Maintained inventory for vehicles and kept accurate data for vehicles being sold
• Responded to incoming calls and emails, and managed and maintained the filing system.
• Thoroughly review the vehicle's title for any errors, confirm the odometer reading and VIN number, and complete the necessary paperwork to process the title with the state.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.