Eva Samantha Burt
Rochester,MN
Summary
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments.
Overview
10
10
years of professional experience
Personal Information
- Date of Birth: 04/21/90
- Marital Status: Married
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Italian
Elementary
Skills
- Customer service excellence
- Call center customer service
- Professionalism and etiquette
- Strong organization
- Resourcefulness and initiative
- Calendar management
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Meeting coordination
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Adaptability and flexibility
- Office administration
- Organizational management
- Microsoft office
Work History
Customer service
Outback Steak House
06.2022 - Current
- Take and serve food/ drinks orders, up-sell when appropriate, arrange table settings, deliver checks and collect payments
Customer service
The Boulder Tap House
06.2022 - 11.2023
- Take and serve food/ drinks orders, up-sell when appropriate, arrange table settings, deliver checks and collect payments
Accounting/ Finances/ Sales
Fraccionadora La Garita S.A. de C.V. Realty
12.2019 - 05.2022
- Monitoring and analyzing accounting data and produce financial reports or statements
- Establishing and enforcing proper accounting methods, policies and principles
- Spending time at the office, meeting with clients, staging and showing lots for sale, and scheduling appraisals and inspections
- Other tasks include generating leads, researching, marketing, and accompanying clients to property closings
Tech Support Assistant
Honeywell by Resideo
09.2019 - 11.2021
- Customer registration & tracking of all activities in CRM (SFDC)
- Remote (phone, email, chat, and web) diagnostic, analysis, identification, investigation and resolution of technical support requests
- Complying with established business processes, procedures, and standard work
- Supporting the operation with reporting and/or administrative tasks
Head of Reception/ Receptionist Manager
ANKARA Hotel & Suites
02.2019 - 08.2019
- Company Overview: 4 Stars
- Recruiting, training receptionist, taking reservations for tourist agencies, make schedules for the staff, answer queries and resolve complaints from employees and customers
- 4 Stars
Tourism Director
H. Ayuntamiento de Tamuín, S.L.P.
10.2018 - 01.2019
- Tourism office and cultural center management, provide guidelines for destination development aiming to generate and increasing foreign currency, review and authorize all expenses, prepare monthly reports, management of social media and updating the website, develop a positive public image of the town for the tourist and generating revenue, organize transportation logistics and planning activities that enhance the overall tourism in the region
Head of Reception/ Receptionist Manager
ANKARA Hotel & Suites
03.2016 - 08.2018
- Company Overview: 4 Stars
- Recruiting and training front desk receptionist, taking reservations for tourist agencies, making schedules for the staff, answer queries and resolve complaints from employees and customers, to ensure guest satisfaction and overall efficiency of front office operations
- 4 Stars
English Teacher
PNIEB, Secretaria De Educación del Gobierno del Estado
03.2015 - 03.2016
- Instructing students of various ages on the English language, planning the weekly lessons and implementing them, enforcing school rules, student performance evaluations, extracurricular activity coordination
Reception
ANKARA Hotel & Suites
07.2014 - 03.2015
- Company Overview: 4 Stars
- Welcome guests, checking guest in and out, issuing keys, taking reservations by telephone or mail, preparing bills, dealing with payments, provide city information
- 4 Stars
Education
Touristic Administrator -
University of Tamaulipas
01.2012
Professionalpractices
- Hotel Resort Villas del Palmar Vallarta, Puerto Vallarta, 04/01/10 - 04/30/10, Reception, Animation, kitchen
- Travel Agency My Trip Mexico, (833) 214-30-06, 09/01/10 - 11/30/10, Lic. Víctor Manuel Mendiola Álvarez, Tourist Guide, Party Planner
- Pueblo Vacacional V. T. F. “La Forestière”, La Forestière, 33680 LACANAU, Francia, +33 (0)5 56 03 20 50, vtflacanau@vtf-vacances.com, 07/01/13 - 08/31/13, 320, Eric Belliard, Children’s animation and Restaurant Service
Interests
- Documenting and sharing travel experiences
- Road Trips
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Engaging in food photography and sharing culinary creations on social media
- Drawing and Painting
- I have a passion for photography and editing photos
- Music
- Dance
- Fashion
- High-Intensity Interval Training
- Mindfulness Practices
- Gym Workouts
- DIY and Home Improvement
- Watching Movies and TV Shows
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