Samantha Butler
Port Allen,LA
Summary
Dedicated customer service representative with strong skills in inventory management and supply chain coordination. Experienced in resolving inquiries and ensuring satisfaction, contributing to enhanced operational efficiency and repeat business.
Overview
28
28
years of professional experience
Work History
Warehouse Packer
Amazon
Baton Rouge, Louisiana
07.2025 - Current
- Packaged customer orders efficiently for timely shipment.
- Inspected products for quality before packaging and shipping.
- Collaborated with team members to meet daily packing goals.
- Maintained cleanliness and organization in work area at all times.
Customer Service Representative
Rotech Oxygen & Medical Equipment
Baton Rouge, Louisiana
06.2025 - 06.2026
- Responded to customer inquiries via phone and email with accurate information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled billing inquiries and resolved discrepancies promptly and professionally.
- Developed strong customer relationships to encourage repeat business.
- Assisted patients with equipment setup and usage for home medical needs.
Customer Service Representative
LKQ Keystone
Port Allen, Louisiana
07.2018 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Receiving Clerk
Our Lady of the Lake
Baton Rouge, Louisiana
01.2014 - 07.2018
- Received and inspected incoming shipments for quality and accuracy.
- Organized stock on shelves and designated storage areas for easy access.
- Inspected incoming shipments for accuracy and quality at Our Lady of the Lake.
- Recorded and tracked inventory levels using warehouse management software.
- Organized stock in designated areas to optimize workflow efficiency.
SPS Packer/Operation/Coordinator
The Home Depot Inc
Baton Rouge, Louisiana
08.2004 - 04.2014
- Picked, packed, and shipped products to ensure on-time delivery and customer satisfaction.
- Scheduled inbound and outbound activities in Distribution Center, collaborating with associates, vendors, and carriers to maintain workflow with minimal supervision.
- Recorded units handled and moves using daily production sheet to track operational efficiency.
Data Entry Specialist
West Telemarketing
Baton Rouge, Louisiana
01.1999 - 06.2003
- Verified accuracy and timeliness of keyed information to ensure data integrity.
- Inputted and updated customer information to maintain accurate records.
- Handled phone interactions with customers professionally to enhance customer experience.
Education
Medical - Medical Assistant/Phlebotomy
Delta College of Art & Technology
Baton Rouge, LA07-2011
Cosmetology - Cosmetology
D Jay's School of Beauty
Baton Rouge, LA07-2003
Skills
- Quality inspection
- Efficient packaging
- Order fulfillment
- Warehouse Management
- Inventory management
- Logistics
- Supply chain coordination
- Operations
- Production Scheduling
- Excel
- Data Entry
- Safety compliance
- Team Collaboration
Accomplishments
- Perfect Attendance Award Monthly, Badges for teamwork
Timeline
Warehouse Packer
Amazon
07.2025 - Current
Customer Service Representative
Rotech Oxygen & Medical Equipment
06.2025 - 06.2026
Customer Service Representative
LKQ Keystone
07.2018 - 03.2023
Receiving Clerk
Our Lady of the Lake
01.2014 - 07.2018
SPS Packer/Operation/Coordinator
The Home Depot Inc
08.2004 - 04.2014
Data Entry Specialist
West Telemarketing
01.1999 - 06.2003
Medical - Medical Assistant/Phlebotomy
Delta College of Art & Technology
Cosmetology - Cosmetology
D Jay's School of Beauty