Samantha Byram
Mabank,TX
Summary
Dynamic professional with a proven track record at SNL Automotive, excelling in customer relations and office administration. Demonstrated strong organizational skills and effective appointment scheduling, enhancing client satisfaction. Adept at managing multi-line telephone operations while maintaining a professional demeanor, ensuring seamless communication and efficient front desk operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
Work History
Receptionist
SNL Automotive
09.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Vet Technician
Spay Neuter Network
08.2016 - 09.2018
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- ccommodate urgent cases while maintaining daily workflow balance within the clinic setting.Managed appointment scheduling effectively to a
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Collaborated with local animal shelters as a clinic liaison, facilitating the provision of necessary medical care for rescued animals.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
Education
No Degree - Education
Grand Canyon University
Phoenix, AZ12-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Office administration
- Mail handling
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Typing speed
Timeline
Receptionist
SNL Automotive
09.2018 - Current
Vet Technician
Spay Neuter Network
08.2016 - 09.2018
No Degree - Education
Grand Canyon University
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