Samantha Cain

• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
• Oversaw day-to-day operations of 200 room hotel with staff of 18 employees.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
• Searched relevant directories to find contacts, business addresses, and transportation information for customers and employees.

.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled client correspondence and tracked records to foster office efficiency.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Applied more than 100 payments per week.
• Performed targeted collections on past due accounts aged over 190 days.
• Produced, distributed and tracked more than 500 monthly invoices for the medical business.