Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha cain

Summary

Highly adaptable team leader with excellent background of quick and effective performance, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associate

Brighton Collectibles
11.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Cashier

McAlisters
01.2024 - 04.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Head Hostess

Saltgrass Steakhouse, Landry's
08.2022 - 02.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.

Retail Sales Associate Cashier

Uptown Cheapskate
09.2021 - 01.2022
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.

Education

No Degree - Business Managment

Tarleton State University
Stephenville, TX
05-2028

High School Diploma -

Arlington High School
Arlington, TX
05-2024

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Leadership qualities
  • Workplace safety
  • Cash handling
  • Decision-making
  • Complex Problem-solving
  • Flexible schedule
  • New hire training
  • Customer service orientation

Certification

  • Safe Quality Food Practitioner Certificate – SQFI.
  • ServSafe Food Handler's Certification

Timeline

Associate

Brighton Collectibles
11.2024 - Current

Cashier

McAlisters
01.2024 - 04.2024

Head Hostess

Saltgrass Steakhouse, Landry's
08.2022 - 02.2023

Retail Sales Associate Cashier

Uptown Cheapskate
09.2021 - 01.2022

No Degree - Business Managment

Tarleton State University

High School Diploma -

Arlington High School

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Samantha cain