Samantha Calabrese
Sarasota,FL
Summary
Experienced Client Success Manager with a strong background in sales, account management, and client success. Proven track record of success in B2B outside sales, strategic planning, and effective communication, resulting in consistent revenue growth and high levels of client satisfaction. Skilled in analyzing performance data to identify upselling and optimization opportunities that drive business outcomes. Known for confident problem-solving, negotiation skills, and a collaborative approach. Detail-oriented and energetic with a strategic and logical mindset. Committed to driving business development and revenue optimization.
Overview
14
14
years of professional experience
Work History
Client Success Manager, Media Partnership Manager
Newswire
04.2022 - 06.2024
- Developed and maintained strong, long-term relationships with existing clients (roughly $2.3-$4 million annual revenue in territory) while understanding their needs and objectives
- Provided guidance on best practices and optimal performance optimizations for Press Releases and strategies
- Identified opportunities for upselling and additional software and/or services to enhance client satisfaction and increase revenue growth
- Qualified clients for annual services, subscriptions and software product offerings (SaaS)
- Addressed client inquiries and issues promptly for a seamless experience
Senior Sales Executive
Revcontent
09.2016 - 10.2021
- Independently prospected and qualified new business to close while managing existing client relationships and partnerships
- Consistently achieve 105% or above for revenue and profit goals (roughly $6m/year in profit)
- Navigated complex and creative sales cycles to include multiple solutions and product offerings that cater to KPI's and overall goals for revenue and user experience
- Worked with Executive Level and Key Decision Makers to negotiate business terms and long-term contracts
- Analyzed performance and data to present to clients and made projections/forecasts based on current or previous data
- Worked cooperatively and consistently with internal teams to ensure optimal business outcomes and client experiences
Sales Representative
LexJet
11.2010 - 04.2016
- Maintained and grew database year over year by increasing sales, margin, new customers & new products
- Understood clients business models, goals, strategies, budgets and marketing approaches
- POD Captain, Multiple Top Gun Awards for highest % of margin target achieved
- 2015 - $672k gross margin ($170k margin increase from 2014), $2.2 million in sales, 58 new customers, 488 new products
- Contracted Company's largest revenue customer with one product, equaling more than $1 million in sales/year
Education
Bachelor of Science - Business Marketing
Florida State University
Tallahassee, FL05.2010
Skills
- Client Engagement
- Customer Retention
- Data Analytics
- Business Development
- Problem-Solving
- Effective Communication
- Attention to Detail
- Growth Strategies
- Performance Goals
- Upselling strategies
- Negotiation
- Teamwork and Collaboration
Timeline
Client Success Manager, Media Partnership Manager
Newswire
04.2022 - 06.2024
Senior Sales Executive
Revcontent
09.2016 - 10.2021
Sales Representative
LexJet
11.2010 - 04.2016
Bachelor of Science - Business Marketing
Florida State University
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