Samantha Calhoun
Mobile,USA
Summary
Driven manager brings ten years of experience directing high-producing teams, developing employee loyalty while keeping customer satisfaction a top priority. Organized professional background streamlining operational processes and eliminating waste. Encouraging in helping employees to develop skills and cultivate performance-oriented mindset.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director
Quality Care Faith Based Ministry
02.2024 - Current
- Provided training and professional development for teachers.
- Established school policies and communicated to staff and parents for well-coordinated and high-quality daily operations.
- Oversaw interview and hiring process of classroom personnel for selection of high-quality teachers and staff.
- Hired and trained new preschool employees.
- Worked with special needs students to determine specific plans for success.
- Developed educational curricula that promoted development in key behavioral and educational areas.
- Supervised teaching staff and resolved issues.
- Recruited new students for admission through marketing and events.
- Increased enrollment by 32% in 4 months.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Engaged with parents and families to build positive relationships for children to thrive.
- Developed relationships with community organizations to provide additional resources and services to families.
Concierge Specialist
Par Technology
04.2023 - 02.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Supervise the day-to-day operations and performance of the team.
- Handle customer concerns and ensure an appropriate resolution
- Assist in the hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates.
- Proficient in Workforce Management systems
- Efficient in planograms, MS Excel, inventory systems
- Organize and conduct store meetings to review and plan goals for the store
- Organize and schedule training for personnel to improve individual and team performance.
- Conduct performance evaluations and creating plans for promotions, improvements, or termination.
- Predict monthly budget and adjust labor and product needs accordingly.
- Monitors the competitive environment within the community and makes recommendations to the direct leader regarding adjustments necessary to maintain a competitive position
- Maintain inventory count and corrections to ensure proper account calculations.
Administrative Director
Quality Care Faith Based Ministry
02.2015 - 10.2023
- Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records
- Created, maintained and updated documents, reports and databases
- Gathered information, scanned records and maintained confidentiality of electronic data
- Coordinated facility operations by establishing logical policies and communicating to staff, teachers and parents
- Handled admission and placement of new students
- Controlled administrative, operational, financial and logistical areas of facility
- Led team-building exercises for staff to improve communication and teamwork
- Managed operations of a childcare center licensed for 121 children
General Manager
Aldi USA
05.2022 - 04.2023
- Increased enrollment by 32% in 4 months
- Maintained license and state star ranking
- Created and implemented plans to increase the center's star ranking by December 2025
- Reduced expenses by eliminating wasteful purchases and refining procedures to be efficient for the center, staff, students and parents
- Manages a team of 17 staff members with an enrollment of 109 out of the 121 capacity limit
- Learn the interworking of the Data Central software
- Aid in the rollout of software to new clients
- Troubleshoot Level 1 issues withing the software for clients
- Complete administration software tasks such as update inventory, calculation data, user credentials, and vendor processing
Manager
Outback Steakhouse
07.2018 - 05.2022
- Organize and conduct store meetings to review and plan goals for the store
- Organize and schedule training for personnel to improve individual and team performance
- Conduct performance evaluations and creating plans for promotions, improvements, or termination
- Predict monthly budget and adjust labor and product needs accordingly
- Monitors the competitive environment within the community and makes recommendations to the direct leader regarding adjustments necessary to maintain a competitive position
- Maintain inventory count and corrections to ensure proper account calculations
- Worked with vendors to establish strong relationships and maintain proper inventory supplies
- Increased sales by $1 million in 2021 as kitchen manager
- Motivated kitchen staff by establishing goals to increase productivity and quality
- Received, organized and rotated paper goods and food ingredients
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations
- Mentored and coached service team on effective techniques to enhance customer experiences
- Handled guest complaints quickly to maintain positive dining experience for patrons
- Managed all front of house certifications and re-certifications
- Coached and developed team members to support employee growth and development
- Partnered with Managing Partner to identify new ways to improve restaurant service
Education
B.A. - Elementary Education
Western Governors University
Salt Lake City, UTBachelor's Degree - Child Development, Business Management
Walden University
05.2024
High School Diploma - undefined
John L. LeFlore
01.2009
Skills
- IWork
- G-Suite
- Risk Assessment
- Delegating Tasks
- Travel Arrangements
- Budget Management
- Presentation Development
- Stakeholder Communication
- Cross-Functional Collaboration
- Childcare Management Software
- Microsoft Windows
- DOS
- WordPerfect
- Microsoft Word
- Working knowledge of the Internet
- Recruitment and Hiring
- Shift Scheduling
- Staff Training
- Customer Service
- Scheduling and Coordinating
- Staff Development
- Administration and Reporting
- Managing Operations and Efficiency
- Issue and Conflict Resolution
- Employee Coaching and Motivation
- System installations and debugging
- Terminal/printer operations
- Sales management
- Client relations
- Business strategy
- Financial management
- Team management
Certification
- First Aid Certification
- CPR Certification
- Medication Administration
- ServSafe restaurant manager certification, 2025
Accomplishments
- Aldi Pensacola location ranked top 3 in Moments that Matter survey for three months straight.
- Exceeded sales goals by an average of $1 million in 2021.
- Improved delivery of take-away orders and steak accuracy by continual training and development of staff, realizing overall increase in customer satisfaction and cost efficiency.
Timeline
Director
Quality Care Faith Based Ministry
02.2024 - Current
Concierge Specialist
Par Technology
04.2023 - 02.2024
General Manager
Aldi USA
05.2022 - 04.2023
Manager
Outback Steakhouse
07.2018 - 05.2022
Administrative Director
Quality Care Faith Based Ministry
02.2015 - 10.2023
Bachelor's Degree - Child Development, Business Management
Walden University
High School Diploma - undefined
John L. LeFlore
- First Aid Certification
- CPR Certification
- Medication Administration
- ServSafe restaurant manager certification, 2025
B.A. - Elementary Education
Western Governors University
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