Samantha Campos
Rutherford,NJ
Summary
Creative and results-driven professional with experience at luxury fashion brands including Gucci and Michael Kors. Skilled in digital marketing, e-commerce support, CRM, social media, PR, and cross-functional collaboration to build brand presence and strengthen client engagement. Brings expertise in client experience, sales support, and performance reporting, with a passion for growing in marketing, PR, brand communications, and e-commerce roles. Excited to contribute creativity, strategic thinking, and collaboration to brands that value innovation and authentic connections.
Overview
10
10
years of professional experience
Work History
Client Services Specialist & Business Performance
Gucci
Jersey City, NJ
12.2021 - Current
- Represented Gucci’s brand voice and luxury standards while managing high-volume client communications across phone, email, and digital platforms.
- Supported client loyalty and retention strategies through personalized outreach, CRM updates, and omni-channel engagement.
- Partnered cross-functionally with product care, service, and operations teams to manage client cases and enhance overall brand experience.
- Analyzed sales and productivity data (weekly, monthly, yearly) to support reporting initiatives and identify opportunities for business growth.
Sales Representative
Michael Kors
Elizabeth, NJ
04.2018 - 11.2021
- Ranked as a top-performing sales representative with nearly $1M in sales (March 2020).
- Delivered elevated client experiences through personalized styling, trend recommendations, and brand storytelling.
- Built strong client relationships through proactive outreach and retention efforts, contributing to brand loyalty and repeat business.
Social Media Marketer
Monat Global Inc.
Nutley, NJ
05.2020 - 10.2020
- Created and shared social media content to market wellness and beauty products, driving online engagement and sales.
- Collaborated with mentors on social selling strategies, campaign planning, and digital outreach to grow brand awareness.
- Assisted with onboarding and supporting new team members in implementing effective marketing approaches.
Administrative Assistant & Child Care Support
New York Sports Club
Clifton, NJ
07.2015 - 05.2018
- Managed front desk operations, membership services, and client inquiries in a fast-paced fitness environment.
- Coordinated scheduling for training sessions, organized club events, and provided administrative support to staff.
Education
Bachelor of Arts - Mass Communication
Montclair State University
Montclair, NJ12.2019
Associate of Arts - Performing Arts
Bergen Community College
Paramus, NJ05.2017
Skills
- Marketing & Communications:
Brand storytelling, CRM marketing, clientele outreach, campaign coordination, content creation, client communication
- Digital & E-commerce:
Salesforce CRM, omni-channel experience, data reporting & insights, trend research, product care workflows
Salesforce, Microsoft Office Suite (Word, Excel, PowerPoint), IBM-SCI, Odigo, Powerfront-Inside, MAO-ManhattanTools & Tech:
- Soft Skills:
Adaptable, collaborative, strong written and verbal communication, detail-oriented, creative problem-solver
Volunteer & Community Engagement
- Gucci Changemakers Program (Oct 2022) - Volunteered with Gallop NYC to support therapeutic equestrian programs, assisting with facility maintenance and community service initiatives.
- St. Luke's Roosevelt Hospital Center (2010-2015) - Provided clerical and administrative support to enhance office organization and efficiency for hospital staff.
Creative & Performance Experience
- Junior Champion, Dancing with the Stars (ABC, Season 7)
- Guest performer on ABS-CBN, GMA, and TV5 networks, including Pilipinas Got Talent
- 2nd Place Adult Amateur Rhythm Champion, Nationals Latin Ballroom Competition
- Pageant Honors: Best in Talent (Binibining Pilipinas Teen USA); Best in Swimwear, Evening Gown & Personal Interview (Miss Teen Philippines USA)
Timeline
Client Services Specialist & Business Performance
Gucci
12.2021 - Current
Social Media Marketer
Monat Global Inc.
05.2020 - 10.2020
Sales Representative
Michael Kors
04.2018 - 11.2021
Administrative Assistant & Child Care Support
New York Sports Club
07.2015 - 05.2018
Bachelor of Arts - Mass Communication
Montclair State University
Associate of Arts - Performing Arts
Bergen Community College