Samantha Cangas
South Plainfield,NJ
Summary
Highly organized, self-motivated operations manager with construction and facility management experience. Professional individual with knowledge of engineering and architectural materials and equipment. Dedicated and team-oriented manager with knowledge in mentoring, motivating, and training staff.
Overview
11
11
years of professional experience
Work History
Facility Account Director, IFM
Able/ABM, L’Oréal R&I
10.2021 - Current
- Responsible for the management of 65 employees including General Maintenance, Manufacturing Maintenance, Lab Logistics, Pre-weigh and filling operators, warehouse, and hazardous waste, including 2 cleaning shifts
- The department was on call 24/7 for emergency coverage
- Additionally, I managed outside vendors for landscape and pest control as well as all third-party contractors for my client
- Planned and executed summer cleaning of all buildings and preparation of residence halls
- This included floor care projects for carpet, VCT, stone and wood surfaces
- While at L’Oréal the account realized a 15% growth
- I also stabilized the current staff and maintained a full roster
- My duties included the implementation of a new work order system Archibus, launching of the mobile access and scheduling of preventative maintenance
- As the director my responsibilities included managing KPI’s, assuring work was completed with the contract SLA
- Managing invoices and purchase orders.
Extinguisher and Kitchen Suppression Manager
Confires Fire Protection
03.2018 - 10.2022
- Responsible for directing staff, overseeing the upkeep of equipment and supplies
- Scheduled daily work over three shifts and 15 employees in 3 states
- Additional responsibilities included budget planning, scheduling special projects, managing inventory, safety training and coordination with Faculty and Staff
- Special attention to Covid-19 requirements adding and adjusting staff schedules based on the needs of the customers
- Assisted with event planning and scheduling
- Worked directly will all vendors to order supplies for projects.
Administrative Assistant
PHM Contract Services Inc.
06.2016 - 03.2018
- Responsible for managing calendars for IT workers, including meetings / appointments and travel arrangements
- Organized and filed all invoices and receipts for business
- Strong multitasking skills to manage customer service, data entry and invoicing
- Manage calendars for IT workers, including meetings/ appointments and travel arrangements
- Delivered strategic recommendations to senior management on key issues.
Office Manager / Regional Trainer
European Wax Center
10.2013 - 03.2018
- Responsible for 3 shifts and 22 employees
- Worked directly with corporate and the owners to promote the company
- Educate guests on proper skin care procedures and products
- Provided excellent customer service and skin care treatments
- Maintained rigorous standards of sterilization and sanitation as mandated by state law and spa procedures
- Sold salon exclusive products and hit all goals set by Spa
- Assisted Spa in activities such as staff meetings, promotions, and housekeeping duties
- Trained all new Wax Specialists hired by Spa
Education
Diploma - High School -
South Plainfield High School
Diploma in Business Management -
Middlesex Community College
Skills
- Customer Relationship Management
- Account relationship management
- Verbal Communication
- Advertising Strategies
- CRM software proficiency
- Marketing knowledge
- Business Development
- Operating Procedures and Policies
- Account Management
- Staff Training and Development
- Time Management
- Customer Order Management
- Appointment Scheduling
- Database Management
- Customer Service
- Customer Billing
- Inventory Management
- Decision-Making
- Operations Management
- Team Recruiting and Onboarding
- New Hire Onboarding
Continuing Education
NFPA Education seminars for 13, 14 and 20
Timeline
Facility Account Director, IFM
Able/ABM, L’Oréal R&I
10.2021 - Current
Extinguisher and Kitchen Suppression Manager
Confires Fire Protection
03.2018 - 10.2022
Administrative Assistant
PHM Contract Services Inc.
06.2016 - 03.2018
Office Manager / Regional Trainer
European Wax Center
10.2013 - 03.2018
Diploma - High School -
South Plainfield High School
Diploma in Business Management -
Middlesex Community College
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