Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Cantrell

Liberty,SC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Executive Customer Representative

Amazon.com Services
Seattle, WA
09.2017 - Current
  • Developed and implemented new employee onboarding process.
  • Provided guidance to managers on disciplinary action and performance management.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Assisted with recruitment initiatives by interviewing and talent sourcing.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Front of House Manager

Grannies Country Cookin
Starke, FL
11.2013 - 09.2017
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
  • Assisted with training new staff members on proper customer service techniques.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Monitored dining room cleanliness and tidiness at all times.
  • Managed reservations system including taking reservations over phone or online booking systems.
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Responsible for ordering supplies necessary for front-of-house operations.
  • Ensured compliance with health department regulations regarding sanitation and safety standards.
  • Processed payments from customers using various payment methods.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.

Education

High School Diploma -

Bradwell Institute
Hinesville, GA
05-2012

Skills

  • Report Generation
  • Paperwork Processing
  • Data Entry
  • Scheduling
  • Complaint resolution
  • Account updating
  • Inbound and Outbound Calling
  • Call Management
  • Information Security
  • Appointment Scheduling
  • Payment Processing
  • Microsoft PowerPoint
  • Microsoft Office Suite

References

References available upon request.

Timeline

Executive Customer Representative

Amazon.com Services
09.2017 - Current

Front of House Manager

Grannies Country Cookin
11.2013 - 09.2017

High School Diploma -

Bradwell Institute

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Samantha Cantrell