Samantha Cappello

• Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans and monitored responses for emergent concerns.
• Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
• Provided patient care and education to patients with chronic illnesses.
• Collaborated with multidisciplinary healthcare teams to develop and adapt individualized treatment plans, consistently achieving patient care and recovery goals, and discharge planning for the adult population.
• Cultivated working partnerships with patients and medical staff members, using feedback and clinical data to improve quality care and patient outcomes.

• Advised, coached and mentored nurses on best practices, facility policies and standards of care.
• Answered questions and addressed concerns from employees, patients, and visitors promptly through email, phone and in person.
• Oversaw patient admission and discharge processes to coordinate related paperwork.
• Oversaw and addressed operational, staffing and care issues with immediate or long-term impacts.
• Investigated and reported accidents, leveraging new knowledge to improve protections for patients and staff.
• Provided patients with direct nursing care during periods of department short-staffing.

• Safely and accurately prepared and administered medications and treatments on schedules and as needed to alleviate symptoms and improve quality of life.
• Recorded patient condition, vital signs, recovery progress and medication side effects.
• Responded promptly to changes in conditions and emergency situations to deliver expert care in line with good practices and patients' wishes.
• Delegated assignments and duties to CNAs for enhanced care provision and workflow management.
• Advocated for patient needs within interdisciplinary team and implemented outlined treatment plans.

• Provided telephone/walk-in triage assessments, conducted callbacks, EMR proficiency, appointment scheduling, obtaining prior authorizations, prescription refills.
• Maintained a schedule for RN visits and collaborated care under MD supervision including voiding trials, catheter exchanges, wound checks, post-void residuals, JP drain removals, testosterone injections.Counseled patients to educate on diagnoses and treatment options, answer questions and promote healthy lifestyle choices.
• Provided patient's and families with education for successful self catheterization, foley catheter, nephrostomy tube, and supra pubic catheter care, self-injections (IM/SC).
• Set up, prepared, and assisted Urologists with in-office procedures including cystoscopies, prostate biopsies, vasectomies, Uro-Dynamic studies, trans-rectal ultrasounds.
• Routine specimen collection and processing.

• Answered telephone inquiries from clients, vendors and the public.

• Conducted customer follow-ups.

•Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Supervised staff members, organized schedules and delegated tasks.

•Coordinated meetings, conferences, travel arrangements and department activities.

• Maintained computer and physical filing systems.