Summary
Overview
Work History
Education
Skills
Languages
Volunteer Work
Honors/Awards
Timeline
Generic

SAMANTHA CARABALLO

Whitehouse Station,NJ

Summary

Analytical & critical thinking skills Presentation & Public Speaking Coordinating event logistics & working with sales & marketing teams to meet booking targets Computer Literacy Attention to detail Strong Communication A well-presented, highly personable & efficient event organizer with an ability to work independently in a changing & multitasking environment with numerous & competing deadlines. Having a strong customer service orientation & delivery focus with quality standards. Excellent communication skills & comfortable working in a fast paced, hands on, growth orientated work environment.

Overview

10
10
years of professional experience

Work History

Key Accounts Customer Service Specialist

Kering Eyewear
06.2023 - Current
  • Liaised with sales, marketing and customer service teams to support smooth account management operations.
  • Completed routine and complex account updates to resolve problems.
  • Built strong relationships with clients, external & internal vendors & stakeholders for loyal, profitable accounts.
  • Built diverse and consistent sales portfolio .
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

EVENT COORDINATOR

Pines Manor
01.2018 - 06.2023
  • Manage event guest lists ranging from 50-1200 attendees & coordinated schedules/timelines for events
  • Managed administrative logistics & operations of events planning, event booking, and event promotions.
  • Rapidly build strong relationships with clients to ensure positive experiences and secure repeat customers.
  • Work closely with service providers and supervise during event to ensure success and troubleshoot any issues quickly
  • Negotiate with venues and vendors to obtain most competitive prices and control event budgets
  • Process invoices, arrange audiovisual equipment, assist with foreign-language and sign-language interpreters to accommodate guests from overseas

SERVER

Pines Manor
01.2015 - 01.2017
  • Responded promptly, courteously & effectively to guest inquiries, requests, & concerns
  • Understood Banquet Event orders to safely, set up & break down multiple events with ranges of 120-900 guests
  • Efficiently completed prep and side work to enable focused guest care & maintaining an orderly clean station during events.

Food & Beverage Department

Newark Renaissance Hotel
06.2013 - 09.2015

HOSTESS

  • Greeting customers
  • Bringing customers to tables and providing them with menus
  • Monitoring how many tables each server is responsible for
  • Monitoring status of each table
  • Managing phone with reservations and/or answering questions accurately
  • Responsible with having bank and maintaining it to stay at nine- hundred dollars.

BANQUET DEPARTMENT

  • Set up for events by putting out tablecloths and place settings
  • Carrying plates of food on trays and serving guests
  • Perform cleaning tasks and breakdown of service
  • Maintain high standards of safety and cleanliness
  • Adhere to grooming and appearance standards
  • DTS (Data Transformation Services)

BARTENDER

  • Prepare alcohol or non-alcohol beverages
  • Interact with customers, take orders and serve snacks
  • Assess customers’ needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Comply with all food and beverage regulations
  • Checks customers identification and confirm legal drinking age
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Trained and assisted new kitchen staff members.

Education

DIPLOMA - CULINARY ARTS

French Culinary Institute
New York, NY
05.2015

HIGH SCHOOL DIPLOMA -

Perth Amboy Vocational & Technical School
Perth Amboy, NJ
2013

Skills

  • SAP System
  • CVENT System
  • Advanced in MS Excel & Powerpoint
  • Financial Management and Reporting
  • Analytical & critical thinking skills
  • Presentation & Public Speaking
  • Coordinating event logistics & working with sales & marketing teams to meet booking targets
  • Computer Literacy
  • Attention to detail
  • Strong Communication
  • Bilingual

Languages

Spanish
Professional Working
English
Native or Bilingual

Volunteer Work

  • Salvation Army – 2009
  • Senior Citizens Home - 2010
  • Animal Shelter – 2011-2012
  • Hurricane Sandy Relief – 2012
  • Senior Citizens Home - 2010

Honors/Awards

  • 2013 - 2nd Place - Winter fest Junior Hors’ D’ouvres Competition
  • 2012 - 1st Place - Winter fest Junior Hors’ D’ouvres Competition

Timeline

Key Accounts Customer Service Specialist

Kering Eyewear
06.2023 - Current

EVENT COORDINATOR

Pines Manor
01.2018 - 06.2023

SERVER

Pines Manor
01.2015 - 01.2017

Food & Beverage Department

Newark Renaissance Hotel
06.2013 - 09.2015

DIPLOMA - CULINARY ARTS

French Culinary Institute

HIGH SCHOOL DIPLOMA -

Perth Amboy Vocational & Technical School
SAMANTHA CARABALLO