Samantha Carner
Waterloo,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating. Strong leader dedicated to fostering the career growth of others and promoting organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Passionate about delivery quality work that excites and drives a great customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager, Digital Customer Products
Ameren
03.2021 - Current
- Cross functional team leader of 10+ supporting the growth and development of User Experience, Business Analysts, Testing, Product Management and Co-op.
- Developed detailed plans based on broad guidance and direction.
- Lead the execution of two customer facing portfolio product teams.
- Guide two product teams in understanding the larger vision through the application of Agile Methodology.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Establish a partnership with external vendors to negotiate contracts and professional services.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Create business cases for projects up to 4 million.
- Assist project manager with financial reviews.
- Translate large and small complex technical solutions into simple, relatable use cases to align business stakeholders.
Senior Business Analyst
Ameren
11.2019 - 03.2021
- Led parallel execution of two independent products teams exceeding 1 million each.
- Established high level roadmaps up to a year as well as short-term roadmaps (2-12 weeks) for both independent product teams.
- Documented and managed around 180 key delivery tasks on a 3rd project in parallel with management of the two product teams.
- Assisted with strategy, resource planning, timeline, and the overall preparation of the business case for a 30+ million dollar project focused on co-worker experience.
- Gathered, documented and tested business requirements.
- Developed FAQ documents and videos for training needs.
- Reviewed and approved requirements provided by vendors and other IT teams.
Problem Process Manager - IT Service Management
Ameren
01.2018 - 11.2019
- Redesigned and distributed the problem process to the digital organization.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Conducted thorough root-cause analyses for issues identified within processes, resolving problems quickly to prevent recurrence.
- Conducted analysis and theming.
- Organized and conducted Rapid Improvement Event (RIE) for Problem Management.
- Identified, created and maintained the Problem Process L3 KPI.
- Developed training. (CBT and instructor led).
Education
Bachelor of Science - Information Technology Management And Marketing
Saint Louis University
St. Louis, MO12.2008
Skills
Product Management
Strategy
Leadership
Customer Focused
Creative Problem Solving
Delivery & Execution
Analysis
Agile Framework
IT Management
Certification
Certified SAFe 6 Agile Product Manager
Certified SAFe 5 Product Owner/Product Manager
Timeline
Manager, Digital Customer Products
Ameren
03.2021 - Current
Senior Business Analyst
Ameren
11.2019 - 03.2021
Problem Process Manager - IT Service Management
Ameren
01.2018 - 11.2019
Bachelor of Science - Information Technology Management And Marketing
Saint Louis University