Samantha Carollo
Clinton,ME
Summary
Key Holder with management experience and exceptional people skills. Versed in managing money and other management duties.
Overview
8
8
years of professional experience
Work History
Account Service Representative 3
Cspire
Jackson, MS
01.2024 - Current
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Cultivated strong relationships with clients to maintain long-term business partnerships and high retention rates.
- Maintained up-to-date knowledge of industry trends and competitor offerings, ensuring effective communication of product benefits to clients.
- Assisted in the onboarding process for new Account Service Representatives, providing guidance and mentorship to ensure their success.
- Conducted regular account reviews to identify areas for improvement, leading to increased customer satisfaction and loyalty.
- Identified upsell opportunities by analyzing client needs and proactively offering tailored solutions, driving revenue growth.
Market Manager
Cspire
Clinton, MS
10.2023 - 01.2024
- Increased market share by identifying and capitalizing on emerging market trends.
- Implemented strategic marketing campaigns for improved brand recognition and customer acquisition.
- Led sales team training initiatives to improve performance and increase revenue generation.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Maintained accurate forecasting models for inventory planning, preventing stockouts or overstock situations that could negatively impact profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales team members in effective selling strategies and closing techniques.
Assistant Market Manager
Cspire
Yazoo City, MS
04.2023 - 10.2023
- Increased market share by developing and implementing targeted marketing strategies.
- Streamlined operational processes for improved efficiency and increased profitability.
- Enhanced customer satisfaction with exceptional service and proactive problem resolution.
- Boosted sales performance, utilizing effective communication and relationship-building techniques.
Market Manager
Cspire
Vicksburg, MS
04.2022 - 04.2023
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Team Lead
Cspire
Yazoo City, MS
12.2021 - 04.2022
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Transfer Items to different locations.
- Count inventory
- Provide credits on customers accounts.
Account Service Representative 2
Cspire
Yazoo City
11.2020 - 12.2021
- Cross-trained and backed up other customer service managers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Set up and activated customer accounts
- Resolved account issues
Account Service Representative
Cspire
Yazoo City, MS
03.2018 - 11.2020
- Investigated billing discrepancies aid implemented effective solutions to resolve concerns and prevent future problems.
- Routinely contacted account with balances over 30 days past due to resolve delinquencies interfaced with customers to bring accounts current with suitable repayment plans.
Key Holder
Justice For Girls
Ridgeland, MS
04.2016 - 02.2018
- Operated cash register
- described merchandise and services to customers
- answered questions and resolved concerns
- organized in store promotional events
- set up visually appealing promotional displays
- maintained store in neat and clean manner
- signed for incoming shipments in managers absence.
- calculated bill amounts and taxes
Education
No Degree - Elementary Education
Holmes Community College
Goodman, MSHigh School Diploma -
Germantown High School
Gluckstadt, MS05.2012
Skills
- Cross-selling expertise
- Client Relationship Building
- Performance Tracking
- Professionalism and Etiquette
- Customer Service
- Order Processing
- CRM Software
- Attention to Detail
- Calm and Professional Under Pressure
Timeline
Account Service Representative 3
Cspire
01.2024 - Current
Market Manager
Cspire
10.2023 - 01.2024
Assistant Market Manager
Cspire
04.2023 - 10.2023
Market Manager
Cspire
04.2022 - 04.2023
Team Lead
Cspire
12.2021 - 04.2022
Account Service Representative 2
Cspire
11.2020 - 12.2021
Account Service Representative
Cspire
03.2018 - 11.2020
Key Holder
Justice For Girls
04.2016 - 02.2018
No Degree - Elementary Education
Holmes Community College
High School Diploma -
Germantown High School