Samantha Carollo
Clinton,ME
Summary
Key Holder with management experience and exceptional people skills. Versed in managing money and other management duties.
Overview
8
8
years of professional experience
Work History
Account Service Representative 3
Cspire
01.2024 - Current
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Cultivated strong relationships with clients to maintain long-term business partnerships and high retention rates.
- Maintained up-to-date knowledge of industry trends and competitor offerings, ensuring effective communication of product benefits to clients.
- Assisted in the onboarding process for new Account Service Representatives, providing guidance and mentorship to ensure their success.
- Conducted regular account reviews to identify areas for improvement, leading to increased customer satisfaction and loyalty.
- Identified upsell opportunities by analyzing client needs and proactively offering tailored solutions, driving revenue growth.
Market Manager
Cspire
10.2023 - 01.2024
- Increased market share by identifying and capitalizing on emerging market trends.
- Implemented strategic marketing campaigns for improved brand recognition and customer acquisition.
- Led sales team training initiatives to improve performance and increase revenue generation.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Maintained accurate forecasting models for inventory planning, preventing stockouts or overstock situations that could negatively impact profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached sales team members in effective selling strategies and closing techniques.
Assistant Market Manager
Cspire
04.2023 - 10.2023
- Increased market share by developing and implementing targeted marketing strategies.
- Streamlined operational processes for improved efficiency and increased profitability.
- Enhanced customer satisfaction with exceptional service and proactive problem resolution.
- Boosted sales performance, utilizing effective communication and relationship-building techniques.
Market Manager
Cspire
04.2022 - 04.2023
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Team Lead
Cspire
12.2021 - 04.2022
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Transfer Items to different locations.
- Count inventory
- Provide credits on customers accounts.
Account Service Representative 2
Cspire
11.2020 - 12.2021
- Cross-trained and backed up other customer service managers.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Set up and activated customer accounts
- Resolved account issues
Account Service Representative
Cspire
03.2018 - 11.2020
- Investigated billing discrepancies aid implemented effective solutions to resolve concerns and prevent future problems.
- Routinely contacted account with balances over 30 days past due to resolve delinquencies interfaced with customers to bring accounts current with suitable repayment plans.
Key Holder
Justice For Girls
04.2016 - 02.2018
- Operated cash register
- described merchandise and services to customers
- answered questions and resolved concerns
- organized in store promotional events
- set up visually appealing promotional displays
- maintained store in neat and clean manner
- signed for incoming shipments in managers absence.
- calculated bill amounts and taxes
Education
No Degree - Elementary Education
Holmes Community College
Goodman, MSHigh School Diploma -
Germantown High School
Gluckstadt, MS05.2012
Skills
- Cross-selling expertise
- Client Relationship Building
- Performance Tracking
- Professionalism and Etiquette
- Customer Service
- Order Processing
- CRM Software
- Attention to Detail
- Calm and Professional Under Pressure
Timeline
Account Service Representative 3
Cspire
01.2024 - Current
Market Manager
Cspire
10.2023 - 01.2024
Assistant Market Manager
Cspire
04.2023 - 10.2023
Market Manager
Cspire
04.2022 - 04.2023
Team Lead
Cspire
12.2021 - 04.2022
Account Service Representative 2
Cspire
11.2020 - 12.2021
Account Service Representative
Cspire
03.2018 - 11.2020
Key Holder
Justice For Girls
04.2016 - 02.2018
No Degree - Elementary Education
Holmes Community College
High School Diploma -
Germantown High School
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