Samantha Carpenter
Detroit,MI
Summary
Compassionate Assistance Payments Worker known for high productivity and efficiency in task completion. Specialized skills include knowledge of public assistance programs, case management, and interpersonal communication. Excel in empathy, problem-solving, and adaptability, ensuring high-quality support for clients in navigating assistance processes.
Overview
12
12
years of professional experience
Work History
Assistance Payments Worker
State of Michigan Department of Human Services
Taylor , MI
12.2016 - Current
- APWs may have a variety of tasks in a day, including: Checking email and voicemail, Scheduling interviews, Giving clients checklists of needed verifications, Processing changes reported by clients, and Reviewing monthly redetermination of cases.
- Assisted customers in understanding their eligibility for assistance payments and provided guidance on how to apply.
- Provided information and advice to customers regarding the application process, policy and procedures.
- Processed applications for assistance payments, including verifying income and other required documents.
- Conducted interviews with clients over the phone or face-to-face when necessary.
- Informed applicants of other agencies providing useful or related assistance.
General Office Clerk
State Of Michigan
Detroit
04.2013 - 12.2016
- Assisted with filing and organizing documents, records and other materials.
- Monitored incoming emails and responded to inquiries in a timely manner.
- Provided general administrative support including data entry, typing, photocopying, scanning and faxing documents.
- Answered phone calls and directed them to the appropriate personnel.
- Greeted visitors upon arrival in the office lobby area and provided assistance as needed.
- Updated customer contact information in databases using correct formatting techniques.
- Ensured all incoming mail was sorted into respective departmental mailboxes.
- Directed clients and guests to correct departments, rooms, and staff members.
- Managed daily office operations and maintained a clean and efficient workspace.
Education
Master of Science - Management
Walden University
Minneapolis, MN05-2021
BBA - Health Services Administration
Davenport University
Grand Rapids, MI06-2003
Skills
- Benefits Administration
- Policy Knowledge
- Financial Assessment
- Interviewing techniques
- Teamwork and Collaboration
- Active Listening
- Professionalism
- Reliability
- Organizational Skills
- Multitasking ability
- Telephone Etiquette
- Appointment Scheduling
- Multitasking
Timeline
Assistance Payments Worker
State of Michigan Department of Human Services
12.2016 - Current
General Office Clerk
State Of Michigan
04.2013 - 12.2016
Master of Science - Management
Walden University
BBA - Health Services Administration
Davenport University
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