Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Carrasco

Pecos

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Reeves County Emergency Service District
01.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Correctional Unit Manager

Reeves County Detention Center
10.2019 - 05.2021
  • Oversaw the quality assurance program, which included on-site assessments and internal audits.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • In charge of DNA indexing and drug and alcohol screenings for offenders.
  • Had an excellent attendance record and was always on time for work.
  • Supervised Staff to make sure deadlines are met, assigned work, and evaluate performance.
  • Reviewed intake file audits and releases file audits to ensure proper calculations of good time and inmate release date.
  • Solved unit issues, improved operations, and provided excellent customer service.
  • Collaborated with senior leadership and created detailed offender reports for corrective action planning during decision-making processes.
  • Developed relationships with defendants and offenders while assessing living conditions and case details.
  • Collaborated with law enforcement and mental health providers.
  • In charge of 480 full-cycle caseloads, which included intake, custody points, programs, and supervision every month.
  • Conducted daily rounds of assigned housing unit to identify security breaches, review inmate behavior logs to ensure compliance with policies.
  • Reviews intake file audits and releases file audits to ensure proper calculations of good time and inmate release date.
  • Ensure compliance with post orders and perform other related duties.
  • Answered numerous calls per day to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready right away.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Kept offender records and documentation organized in accordance with department and legal guidelines.
  • Conducted unit management team meetings with correctional staff and classification officers in order to identify inmates engaging in negative and inappropriate behavior that pose a threat to the security of the facility.
  • Conducted classification committees for inmate programming reviews.
  • Forfeiture of good time when needed
  • Reviews inmates for transfer of custody classification resourcing through the Criminal Management Information System or similar related actions.

Correctional Case Manager

Reeves County Detention Center
04.2013 - 02.2015
  • Conducted in-depth interviews and meticulously documented every detail.
  • Monitored multiple databases for any deadlines
  • Had an excellent attendance record and was always on time for work.
  • Used assessment skills to determine progress or necessity of changing assignments for security classification.
  • Mental health referrals if observed and follow up with medical team for updates.
  • Maintained a caseload of 2080
  • Prepares paperwork for Transfers and Treaty Transfers
  • Determine disciplinary actions when applicable
  • Assigned daily tasks/responsibilities to inmate workers and maintained daily work logs.
  • Provided on site training
  • Assisted security with any threats

Correctional Officer

Reeves County Detention Center
01.2012 - 04.2013
  • Enforced rules and kept order within facility
  • Conducted regular dorm sanitation and maintenance checks and reported the findings to the appropriate personnel.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas.
  • Observed and supervised inmates during visits, meal times, recreation, phone calls, and showers.
  • Established positive working relationships and set clear boundaries with resident offenders.
  • Head counts, visitor logs, and scheduled activities were all used to keep track of inmates.
  • Made rounds and conducted head counts and roll calls at predetermined intervals.
  • Forms, reports, logs, records, and activity journals were prepared, processed, and maintained by me.
  • Monitored daily activities in housing units to identify and manage suspicious behavior, improper conduct or signs of conflict.
  • Maintained visitation paperwork, processed all visitors, informed them on rules and regulations and answered any questions.

Clerk Cashier

Reeves County Feed & Supply
10.2011 - 01.2012
  • Monitored all inventory available in store to accurately answer customer questions
  • Stayed up to date on current items and discounts to support promotions
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Helped customers find specific products, answered questions and offering sales advice.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.
  • Totaled the amount owed, collected payments, and printed receipts to process transactions.
  • Examined transactions to resolve differences between accounting information and cash drawer information.

Waitress

Bear's Den
11.2007 - 10.2011
  • All food courses and alcoholic beverages were served promptly to guests.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Calculated charges, issued table checks, and took customer payments.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
  • Identified items in stock for first use to reduce waste and profit loss.
  • Cleaned and inspected food preparation areas to ensure that they were clean and sanitary.
  • Was in charge of the closing duties, which included restocking items and reconciling the cash drawer.
  • Completed thorough and accurate opening and closing duties to ensure a smooth restaurant operation.
  • Provided excellent customer service in a fast-paced environment.
  • Ensure that the Cashier Tally Sheets are correct, with any discrepancies noted and signed by a supervisor.

Education

High School -

Balmorhea High School
Balmorhea, TX
01.2007

Skills

  • Client support
  • Detail-oriented data management
  • Proficient in computer applications
  • Administrative support
  • Microsoft Word
  • Excel proficiency
  • Efficient data organization
  • Skilled in Microsoft Outlook communication tools
  • Administrative assistance
  • Effective problem solver
  • Database management skills
  • Excel data management
  • Strong focus on timely deliverables
  • Information tracking
  • Accounts payable processing
  • Microsoft PowerPoint
  • Purchase orders organization

Certification

  • Records Management Workshop
  • The Administrative Assistant Conference
  • Confronting Workplace Conflict
  • Technical Writing
  • Professional Telephone Skills
  • The Exceptional Secretary, Administrative Professional and Executive Assistant
  • Managing the Front Desk
  • Safety and Security Begins at the front Desk
  • Fire Admin Professionals Workshop



Timeline

Administrative Assistant

Reeves County Emergency Service District
01.2024 - Current

Correctional Unit Manager

Reeves County Detention Center
10.2019 - 05.2021

Correctional Case Manager

Reeves County Detention Center
04.2013 - 02.2015

Correctional Officer

Reeves County Detention Center
01.2012 - 04.2013

Clerk Cashier

Reeves County Feed & Supply
10.2011 - 01.2012

Waitress

Bear's Den
11.2007 - 10.2011

High School -

Balmorhea High School

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