Samantha Carson
Tampa,FL
Summary
Dynamic professional with extensive experience at Allstate Insurance Company, excelling in insurance claims review and conflict resolution. Proven track record in optimizing operational processes and enhancing team collaboration. Adept at critical thinking and decision-making, driving successful outcomes in high-pressure environments while ensuring compliance with industry standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Allstate Insurance Company
02.2022 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Adhered to company policies and procedures when handling claims.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Monitored progress of outstanding claims ensuring timely resolution.
- While working on claims, use critical thinking to negotiate tough claims and de-escalate.
- Effectively communicate during the claims process, by phone, email, or mailing correspondence.
DIRECTOR OF SCHOOL FOOD AND NUTRITION
Southwestern Consolidated School Corp.
02.2020 - 03.2021
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the districts daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department to review progress on strategic initiatives.
- Guided and motivated staff to drive maximum performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed policies and procedures to ensure compliance with corporate standards.
SITE SUPERVISOR
Center Grove School Corp.
08.2014 - 02.2020
- Developed training programs for new employees as well as existing staff members.
- Managed and supervised districts site staff members to ensure safety, quality control and efficient operations.
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Organized and participated in monthly on-site meetings .
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
Education
Associate of Arts Interdisciplinary Studies -
Liberty University
12.2015
Skills
- Operations Management
- Coverage Assessments
- Insurance Claims Review
- Conflict resolution
- Team Collaboration
- Decision making
- Process optimization
- Effective communication
- Critical thinking
- Time management
Certification
- Level 3 National Certification in School Nutrition
- ServSafe Certification
Timeline
Claims Adjuster
Allstate Insurance Company
02.2022 - Current
DIRECTOR OF SCHOOL FOOD AND NUTRITION
Southwestern Consolidated School Corp.
02.2020 - 03.2021
SITE SUPERVISOR
Center Grove School Corp.
08.2014 - 02.2020
Associate of Arts Interdisciplinary Studies -
Liberty University
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